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Fritsh
Elite Level 1
(11)
Solved (Go to Solution)

Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

Both ios devicds are running the latest version of ios. Anyone facing the same problem? Is there a solution?
0 Reps
KevinFu
Employee
(5)

Re: Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

Hi,
I tested on iphone6/ios8.2, iphone6/8.3 and ipad mini/8.0. But I wasn't able to find the crash.
Would you please let me know your device/ios version and the steps to reproduce?

Thanks,
Kevin
Fritsh
Elite Level 1
(11)

Re: Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

Hi,

The specs are iphone 5s/8.3 and ipad mini 3/8.3.

Frits
0 Reps
Piloo
Warrior
(3)

Re: Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

I have same problem with iPhone 6 Std and iOS 8.2 since I have updgraded to 1.71 (24 Apr 2015)

 

I try uninstall / reboot / reinstall --> Same issue ; Immediate crash just after (few seconds) launching the app

 

Please correct the app as soon as possible ! On iPhone you can't downgrade an App to a lower so at this time there is no solution !

Piloo
Warrior
(3)

Re: Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

Same issue for me, and workaround was to swtich iOS languague to English (all others languagues seems to generate crash)

Fritsh
Elite Level 1
(11)

Re: Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

That's a good workaround! Still it needs to be solved...
0 Reps
Bobber
Cook
(0)

Re: Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

I get the same problem on my iPad2 running on IOS 8.3 following the latest update. When I try to download any document from Mozy it immediately returns to the main screen on my IPad.

Mozy updates always seem to introduce further problems.

At the moment the Mozy app is a total waste of time
0 Reps
dillon
Community Manager
(128)

Re: Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

@Bobber, @Fritsh, and @Piloo,

 

Our development team is currently investigating this situation. 

 

More information will be provided as we receive it. 

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0 Reps
Bobber
Cook
(0)

Re: Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

Thanks Dillon

Perhaps if you can fix this problem we will be able to see if Mozy gas fixed the problem with the earlier update that caused documents downloaded from Mozy to appear far too small on an IPad2
0 Reps
dillon
Community Manager
(128)
Solution

Re: Mozy ios app crashes after latest (24 Apr 2015) update on iPad and iPhone

@Bobber,

 

Yes, that too is in the works. 

 

Hopefully we will have more information soon. 

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0 Reps