We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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Mozy iOS app not working

I receive an error message stating there is an issue connecting to the server which keeps me from accessing on of my backed up files through the iOS app.  Same issue on both iphone and ipad and the website is not mobile friendly so you're not able to access through the website when on mobile.  Frustrating since it seems issues with the mobile app have become common.

0 Reps
Admin Emeritus

Re: Mozy iOS app not working

If you take a look at some of the other threads you will see this is a common thing right now. Something  broke with the latest release from Apple. Our engineers are working on a fix but there is no time frame at the moment. I have an agent that monitors this channel and will provide update when he has more information.

Zach M.
Community Manager
0 Reps

Re: Mozy iOS app not working


The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS. If you still have any problems please let's know.

Note: No App upgrade is required. The fix was applied to the current version. Thank you for your patience.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
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