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EdN
Spy
(5)
Solved (Go to Solution)

Logging off

How do you log off using the app on a galaxy 6s? cant find the key

ShawnL
Community Manager
(488)
Solution

Re: Logging off

@EdN 

 

It looks like you have an open case with support already and instructions have been sent. Did the instructions help answer your question?

 

For the community, to sign out of the mobile application, see the steps below depending on your phone type:

 

iOS

 

1. Click the Gear icon in the top right.

iOS.jpg

 

2. Click "Sign out from Mozy".

iOS2.jpg

 

 

Android

 

1. Click the Settings button.

 

2. Click on "Sign Out".

Android.jpg


Additional information can be found in this article.

 

Please let me know if you have any other questions and our community members will be happy to help!

 

Thanks!

Shawn L.
Community Manager
0
ShawnL
Community Manager
(488)

Re: Logging off

@EdN

 

You also mentioned key, so if you're using a passcode and you don't remember it, it can be reset using the steps below:

 

If you forget the passcode, it can be reset from within the app by following the instructions listed below:

 

  1. Open the Mozy mobile app on your phone.
  2. Press Forgot Passcode?
  3. Press Sign Out.
  4. Sign back in with your Mozy login credentials.

You may create a new passcode after the log in is successful.

 

Thanks!

Shawn L.
Community Manager
0
ShawnL
Community Manager
(488)

Re: Logging off

@EdN - Do you need any additional help with your question? If so, please let us know by responding to this post and we will happy to help!

 

Have a great day!

Shawn L.
Community Manager
0
Tyler_W
Moderator
(72)

Re: Logging off

@ShawnL Those pictures need some updating! I'm up to the challenge! 

For anyone looking at those, Stash is what we used to call Sync when it was in it's very early stages. 

Tyler W.
Community Moderator, L1 Team Lead
0