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I use a personal encryption key which I must enter into the app to view files. Once I do so and then view the files, are the files saved to my iPhone and/or cached unencrypted?
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Here is the actual KB Article that I was able to find for you on this...
The following message occurs when attempting to view files using the mobile app.
Encrypted Computer. This computer's backup data is encrypted with a personal key. Encrypted files cannot be viewed or downloaded on your phone.
Custom encryption keys are supported by the Mozy Mobile App from version 1.2 and newer.
To update your Mozy Mobile, open the App Store on your iOS device, Google Play Store on your Android device, or Amazon Appstore on your Kindle Fire and check for updates. Download the latest version of the Mozy Mobile App available.
Hope this is helpful
It sounded more to me like the files open fine, @Chasim just wants to know if the unencrypted file is saved to their device. Chasim can you clarify for us?
zachm is correct. I am not having any issue with the app working. My question is once I have logged into the app, set a PIN, provided my Personal Encryption Key, viewed a file, and then exited the app (without logging out), what happens to that file? And, specifically, is an unencrypted version saved on my iPhone or otherwise cached?
Thanks for getting back to us. I think @Techalder is gone for now. Let me see if I can get a different agent to follow up with us.
That is a very good question. I apologize that I do not have an answer for you right this second. However, we will test this and get back to you as soon as we can.
Once you are logged in to the Mozy app and open a file then the key is saved until you log out of the Mozy app. If you open a file (document or music file etc) with an app on you phone that saves the file (Pages, etc.) then it will be on your phone in an unencrypted format. I hope this information helps.
Thank you for the reply, but just to make sure that I understand...
If I open a file in the app and then view it with the app's built-in viewer, then exit the app (but not log out), an unencrypted version of the file does remain? If so, the only way to ensure that there are no unencrypted versions on my phone is to completely log out of the app, right? (This conclusion obviously assumes that the file has not been used and saved by another app.)
There is an ability to delete the key without logging out, however, if you have not logged out, or deleted the key then files can be viewed through the Mozy app without re entering the key. It is not that the file is cahced it is just the key is already entered unless you have logged out or deleted the key.