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I keep getting an an error when trying to view files on Mozy App.
There error is: "Authorization failure" - see screenshot
This is not happening on all files. Some directories are displayed ok.
I tried to logout and login again but with no success.
Android version: 5.1.1
Any help appreciated
Solved! Go to Solution.
Our development teams are working to resolve this issue at this time.
Unfortunately, an ETA is not yet available. We'll continue to keep you updated until this is resolved.
Hi I'm still getting this error message and I really need to access my files from my cell phone immediately
What is the status of resolving this issue?
Our development teams are still working to resolve this issue at this time. No ETA is not yet available. Thank you for your patience.
I still cant access the files.
It is very weird that there are files were I get the error while on other files I don't
Too bad they don't have ETA.
I hope they will be able to fix it soon, otherwise I'll need to look for other solutions.
I understand this issue is unfortunate. As a temporary alternative, if you want to view your files you can open your Mozy account from your browser.
We'll continue to keep you updated with information as we receive it.
The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS(iPhone and iPad). If you still have any problems please let's know. Thank you for your patience.