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beckmani
Student
(1)
Solved (Go to Solution)

Authorization error on Mozy android app.

I keep getting an an error when trying to view files on Mozy App.

There error is: "Authorization failure" - see screenshot 

This is not happening on all files. Some directories are displayed ok.

I tried to logout and login again but with no success.

Android version: 5.1.1

Any help appreciated 

Thanks

dillon
Community Manager
(145)

Re: Authorization error on Mozy android app.

@beckmani

 

Our development teams are working to resolve this issue at this time. 

 

Unfortunately, an ETA is not yet available. We'll continue to keep you updated until this is resolved.

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0
Patricio...

Student
(0)

Re: Authorization error on Mozy android app.

I've been having the same problem for the past 2 days!!

 

Please fix it ASAP.

 

Thanks

 

PG

0
Patricio...

Student
(0)

Re: Authorization error on Mozy android app.

Is there a time frame? I need to access my work related files ASAP.

 

Please fix ASAP.

 

Thanks

 

PG

0
Patricio...

Student
(0)

Re: Authorization error on Mozy android app.

Hi I'm still getting this error message and I really need to access my files from my cell phone immediately

 

What is the status of resolving this issue?

 

Thanks

 

PG

0
Patricio...

Student
(0)

Re: Authorization error on Mozy android app.

BECKANI, were you able to access your files or you're still getting the error message?

0
Julius
Moderator
(154)

Re: Authorization error on Mozy android app.

@PatricioGordon

Our development teams are still working to resolve this issue at this time. No ETA is not yet available. Thank you for your patience.

 

 

 

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0
beckmani
Student
(1)

Re: Authorization error on Mozy android app.

I still cant access the files.

It is very weird that there are files were I get the error while on other files I don't

Too bad they don't have ETA.

I hope they will be able to fix it soon, otherwise I'll need to look for other solutions. Smiley Sad

 

Thanks.

Isaac

0
dillon
Community Manager
(145)

Re: Authorization error on Mozy android app.

@beckmani and @PatricioGordon,

 

I understand this issue is unfortunate. As a temporary alternative, if you want to view your files you can open your Mozy account from your browser.

 

We'll continue to keep you updated with information as we receive it.

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0
Julius
Moderator
(154)
Solution

Re: Authorization error on Mozy android app.

@beckmani @PatricioGordon

 

The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS(iPhone and iPad). If you still have any problems please let's know. Thank you for your patience.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0