We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

http://community.mozy.com/t5/Mozy-App-for-Mobile/Authorization-Failure-Mozy-App-for-Android/td-p/83211

ForumTopicPage

Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Labels
Announcements
Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
Solved (Go to Solution)

Authorization Failure Mozy App for Android

I can enter my passcode and open App for Android but when I try to open any folder on the Documents screen I get an Authorization Failure error message.

0 Reps
dillon
Community Manager
(145)

Re: Authorization Failure Mozy App for Android

@mjkassoc,

 

Our development teams are working to resolve this issue at this time. 

 

Unfortunately, an ETA is not yet available. We'll continue to keep you updated until this is resolved. 

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0 Reps
Akamini
Cook
(0)

Re: Authorization Failure Mozy App for Android

I have the same problem, major issue for mobile access.

0 Reps
dillon
Community Manager
(145)

Re: Authorization Failure Mozy App for Android

@Akamini and @mjkassoc,

 

I can confirm that our development team is working on a resolution to this issue. Unfortunately I do not yet have an ETA on completion. We will continue to keep you updated as more information is available.

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0 Reps
FWEhr
Elite Level 1
(13)

Re: Authorization Failure Mozy App for Android

I am also experiencing this defect. The Android app has worked well enough for me, for over a year.

 

It is disappointing that Mozy has had several weeks to fix this defect but, according to this thread, there is yet no fix.

0 Reps
techkaiks
Moderator
(32)

Re: Authorization Failure Mozy App for Android

Hey There,

 

The current ETA for this fix is set for the end of this month.

 

Thanks,

 

techkaiks

Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support

MozyHome: https://wwwmozy.com/home/download/

MozyPro: http://www.mozy.com/pro/download/

Android: https://play.google.com/store/apps/details?id=com.mozy.mobile.android&hl=en

Kindle Fire: http://www.amazon.com/Mozy/dp/B004YF3KEU/ref=sr_1_1?ie=UTF8&qid=1359147973

iOS: https://itunes.apple.com/us/app/mozy/id427293902?mt=8
0 Reps
Julius
Moderator
(154)
Solution

Re: Authorization Failure Mozy App for Android

@mjkassoc@Akamini @FWEhr

The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS(iPhone and iPad). If you still have any problems please let's know. Thank you for your patience.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0 Reps
FWEhr
Elite Level 1
(13)

Re: Authorization Failure Mozy App for Android

As of 2PM EDT, Friday 3Sep15, there is no new version on Google Play. So I don't understand the announcement. I have 1.7 installed and that's the latest version shown for Mozy on the Play store.

 

Huh?

0 Reps
Julius
Moderator
(154)

Re: Authorization Failure Mozy App for Android

@FWEhr

I apologize for not saying there is no new version of the app available, the fix was applied to the current version. I hope that helps.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0 Reps
FWEhr
Elite Level 1
(13)

Re: Authorization Failure Mozy App for Android

OK, thanks for that clarification. I tried to download several files and all worked.

 

Can't help observing that it seems weird to fix a defect but not increment the version number. Or probably what you meant is, the fix was applied server-side.

 

But I am glad to have access once again, from my Android device, to my backed-up files.

0 Reps