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Authorization Failure Mozy App for Android

I can enter my passcode and open App for Android but when I try to open any folder on the Documents screen I get an Authorization Failure error message.

0
dillon
Community Manager
(145)

Re: Authorization Failure Mozy App for Android

@mjkassoc,

 

Our development teams are working to resolve this issue at this time. 

 

Unfortunately, an ETA is not yet available. We'll continue to keep you updated until this is resolved. 

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0
Akamini
Cook
(0)

Re: Authorization Failure Mozy App for Android

I have the same problem, major issue for mobile access.

0
dillon
Community Manager
(145)

Re: Authorization Failure Mozy App for Android

@Akamini and @mjkassoc,

 

I can confirm that our development team is working on a resolution to this issue. Unfortunately I do not yet have an ETA on completion. We will continue to keep you updated as more information is available.

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0
FWEhr
Elite Level 1
(13)

Re: Authorization Failure Mozy App for Android

I am also experiencing this defect. The Android app has worked well enough for me, for over a year.

 

It is disappointing that Mozy has had several weeks to fix this defect but, according to this thread, there is yet no fix.

0
techkaiks
Moderator
(32)

Re: Authorization Failure Mozy App for Android

Hey There,

 

The current ETA for this fix is set for the end of this month.

 

Thanks,

 

techkaiks

Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support

MozyHome: https://wwwmozy.com/home/download/

MozyPro: http://www.mozy.com/pro/download/

Android: https://play.google.com/store/apps/details?id=com.mozy.mobile.android&hl=en

Kindle Fire: http://www.amazon.com/Mozy/dp/B004YF3KEU/ref=sr_1_1?ie=UTF8&qid=1359147973

iOS: https://itunes.apple.com/us/app/mozy/id427293902?mt=8
0
Julius
Moderator
(154)
Solution

Re: Authorization Failure Mozy App for Android

@mjkassoc@Akamini @FWEhr

The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS(iPhone and iPad). If you still have any problems please let's know. Thank you for your patience.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0
FWEhr
Elite Level 1
(13)

Re: Authorization Failure Mozy App for Android

As of 2PM EDT, Friday 3Sep15, there is no new version on Google Play. So I don't understand the announcement. I have 1.7 installed and that's the latest version shown for Mozy on the Play store.

 

Huh?

0
Julius
Moderator
(154)

Re: Authorization Failure Mozy App for Android

@FWEhr

I apologize for not saying there is no new version of the app available, the fix was applied to the current version. I hope that helps.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0
FWEhr
Elite Level 1
(13)

Re: Authorization Failure Mozy App for Android

OK, thanks for that clarification. I tried to download several files and all worked.

 

Can't help observing that it seems weird to fix a defect but not increment the version number. Or probably what you meant is, the fix was applied server-side.

 

But I am glad to have access once again, from my Android device, to my backed-up files.

0