Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Labels
Announcements
CONTEST ANNOUNCEMENT! Enter to win a $50 Amazon Gift Card!
Tell us a personal story of a time when Mozy really helped you out. Did you think all was lost but found Mozy had what you needed? Did it "save your bacon" so-to-speak? Check out the contest blog post for details on how to enter for a chance to win!

Latest Blog: How to Back Up Those Summer Vacation Photos
Want to make sure that your precious vacation memories are safely and securely backed up to your account? Follow the steps in the latest blog post to ensure that they are...
marifletch
Student
(0)
Solved (Go to Solution)

App error message

I am getting the following error message on the mobile app: "The server did not respond. Please try again."   This is a total drag as removing and downloading the app again did not help. I read in itunes that people are having the same issue with the version released in May 2015.   Can someone help? 

0
Julius
Moderator
(154)

Re: App error message

@marifletch

I'm sorry for the trouble you're having with our mobile app. We're aware on this issue and we're working to get it corrected. We'll keep you updated when we have a resolution. We apologize for the inconvenience.

 

 

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0
marifletch
Student
(0)

Re: App error message

Hi Julius,

 

Thank you for the feedback and I look forward to update and a fix I hope!

 

Best,

 

M

0
jlombard
Student
(0)

Re: App error message

I tested this on both the iPhone and iPad with the latest IOS (after reloading the Mozy app) and this Error seems to occur only on certain folders in my Mozy account.  Looking forward to a resolution

0
Piloo
Warrior
(3)

Re: App error message

Same problem for me from several weeks .. 

It's very annoying ;( And Mozy (EMC) doe's not seem very reactive ... 

 

Any (good) news ? Are you many encounter this problem?

0
Julius
Moderator
(154)

Re: App error message

@marifletch @Piloo @jlombard @Piloo

The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS. If you still have any problems please let's know. Thank you for your patience.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0
Piloo
Warrior
(3)

Re: App error message

@Julius
At this time there no update available on iOS AppStore. Always version 1.72 from May
0
Julius
Moderator
(154)
Solution

Re: App error message

@Piloo

I apologize for not saying there is no new version of the app available, the fix was applied to the current version. I hope that helps.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
marifletch
Student
(0)

Re: App error message

YAY! Excellent. Thank you for the update. The app is working again. What was the issue that had to be fixed, do you know?

Best,

M
0
Piloo
Warrior
(3)

Re: App error message

@Julius

Yes ; It's true No more  issue. No need to update the App. 

0