We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
At this time, we do not allow downloading of folders (which the file actually is). In other words this file is actually a folder with small files in it. I will enter an enhancement request to allow for downloading of folders. As a work around you can try zipping the file so it is actually just one file.