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We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

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Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.

Need More Information

Can I back up a external hard drive with mozy??

It's WAY to hard to back up to an external HDD. I've been fighting it for years. Sometimes i succeed; sometimes (like now) not. We don't need work arounds or troubleshooting. We need an easy-to-use interface.

Comments
ShawnL
Community Manager

(400)

@drgalvin - Thank you for your feedback. I'm copying your response to our Idea Exchange forum and would love to gather some additional feedback from you on your experience with the backing up an external drive if you are willing. 

 

This feedback is passed on to our development team. We appreciate your feedback!

 

Have a great day!

ShawnL
Community Manager

(400)

Status changed to: Need More Information
 
ShawnL
Community Manager

(400)

@drgalvin - Did you still need help with your external backup?

 

In addition, we would love to hear your feedback about the interface and how we can make it easier for you. 

 

Thank you and have a great day!

ShawnL
Community Manager

(400)

Status changed to: Need More Information