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Taitai
Student
(1)
Solved (Go to Solution)

updating credit card

I have been trying to update my credit card for the past two days, unsuccesfully.

I change browsers, try different credit cards, updated my profile. Just get the circling arrow once I push confirm.

Please advise

 

dillon
Community Manager
(128)

Re: updating credit card

@Taitai,

 

Going over your account, it appears that there is an issue with your card and/or financial instituation.  Is there another card you can try temporarily? 

 

I've gone ahead and extended your account a week to ensure backups are also not missed in the meantime. 

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0 Reps
Taitai
Student
(1)

Re: updating credit card


dillon wrote:

@Taitai,

 

Going over your account, it appears that there is an issue with your card and/or financial instituation.  Is there another card you can try temporarily? 

 

I've gone ahead and extended your account a week to ensure backups are also not missed in the meantime. 


As I said, I have tried different cards without success. 

0 Reps
Viola765
Student
(0)

Re: updating credit card

I havehad this same problem and have done everything suggested....I cleared by cache, tried 2 different browsers, 2 different computers and 2 different cards.  I still can't get it to work.  The card on file has been cancelled so you won't receive payment unless you can fix the problem with updating credit cards.

0 Reps
HashemH
Moderator
(262)

Re: updating credit card

@Taitai - Did you by any chance cancel your account on 4/24/2015?

If a response has resolved your issue, please mark it as a solution to help the Mozy community.

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0 Reps
JaredG
Moderator
(454)
Solution

Re: updating credit card

This thread has become obsolete and is over 6 months old and is now marked as solved.  If you still need help please come back to the Mozy community forums and post on a new thread.

 

Thank you,

Jared
Mozy Support
0 Reps