We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
I'm sorry you are having trouble with your backup selection.
Mozy must run a backup after you deselect files from the Mozy settings which you will need to do locally and not on our website where files are restored or viewed.
Mozy will never delete data from your computer and any files must be deleted using Windows File Explorer or deselected in the Mozy settings.
Here are some instructions
Right-click the Mozy software checker box icon next to the computers clock in the bottom right corner of your screen.
Select Settings and then More Settings.
Deselect either Backup Sets or files from the File System tab. Remove the check mark at left of file or folder to deselect it where you will see the tally for "this device" at the bottom of the page to see your backup selections size reduce as you remove files and or folders from your backup selection.
You cannot delete individual files via the web interface. (Also, there is rarely a need to delete files via the web interface.) See my post to your other thread for more than you ever wanted to know about the topic.
@pmlindsay55 I am showing that you have successfully decreased your file count and storage amount. We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.