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Over Limit Message

Dear Mozy Community,

I am seeing a message that I am over my limit (see screenshot attached).  And that 39.9 MB of files are awaiting backup.  When I look at my settings, however, I see that I have 5.3 GB available.  See screenshot attached.  Why am I getting the over-limit error?

 

 

0 Reps
AllanH
Moderator
(119)
Solution

Re: Over Limit Message

@CharleneT

 

Sorry to hear you've encountered this issue. We've created an article specifically for this issue. Please follow the steps outlined here:

 

https://support.mozy.com/articles/en_US/Solution/Over-Quota-ErrorAccountError3-when-under-quota

 

Let us know if you continue having issues or need additional assistance.

 

Thanks!

0 Reps

Re: Over Limit Message

Well, it's all a bit odd.  I took the steps indicated in the article.  There was no number next to USED.  Then I ran in administrator mode -- and no change to the USED number.  But, even though that's all I did, now Mozy does seem to be working fine.  Thanks for the help.

ShawnL
Community Manager
(146)

Re: Over Limit Message

@CharleneT

I'm happy to hear that everything is back up and running! Should you have any trouble in the future, please reach out to the community and we will be happy to help.

 

Have a great day!

Shawn L.
Community Manager
0 Reps