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mpi
Cook
(0)
Solved (Go to Solution)

Omitting one computer - reimbursement

I was billed yesterday for two computers but want to downgrade to one computer since I no longer use my other computer.  I took it off the plan today (I think). Since I was only billed yesterday for the year, can I get reimbursement for removing one computer?

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Benjamin_C
Moderator
(189)
Solution

Re: Omitting one computer - reimbursement

We'll be happy to look into this! In general you should start a chat with us to make such a request, by following the instructions in this article: http://support.mozy.com/articles/en_US/FAQ/How-do-I-contact-Support

I'll also go ahead and create a case on our side, and send you an email with more instructions. Either reply to the email, or contact us via chat, and we'll be happy to look into this!

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
Tyler_W
Moderator
(50)

Re: Omitting one computer - reimbursement

@mpi

 

It appears that you were able to get this resolved with your case correspondence with @Benjamin_CWe feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

Tyler W.
Community Moderator, L1 Team Lead
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