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Latest Blog: How to Set Up Multiple Log-Ins for Your Account Want to set up multiple sets of credentials so different people in your office/home can log in to your account? Check out today's blog for more information on what you need and how to do it...
This is such an unfriendly website, with absolutely no clear contact info. My laptop is 8 years old, almost dead, rarely even used, so I wanted to cancel the membership. I tried sending e-mails advising Mozy of that - but the only response I got was when Mozy just auto renewed me for another year!! I am getting so frustrated!
I'm sorry to hear about these frustrations! I would be happy to assist you with this! I will be sending you a Private Message shortly with details on how to resolve this. You can also come right into chat support if you should choose by following this article on how to contact us at support:
Benjamin (also w/Mozy) sent me an e-mail, and offered to help me get it done - which I very gladly agreed to. The once-important files have long since been saved in hard copy, plus a digital, so if I get a work audit I'm good even if the laptop is dead by then. Thanks ... Tiina