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Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

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Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That?
Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
Tiina
Cook
(0)
Solved (Go to Solution)

No Contact e-mail info to Cancel?????

This is such an unfriendly website, with absolutely no clear contact info.  My laptop is 8 years old, almost dead, rarely even used, so I wanted to cancel the membership.  I tried sending e-mails advising Mozy of that - but the only response I got was when Mozy just auto renewed me for another year!!  I am getting so frustrated!    

0
Benjamin_C
Moderator
(104)

Re: No Contact e-mail info to Cancel?????

I'm sorry to hear about these frustrations! I would be happy to assist you with this! I will be sending you a Private Message shortly with details on how to resolve this. You can also come right into chat support if you should choose by following this article on how to contact us at support:

http://support.mozy.com/articles/en_US/FAQ/How-do-I-contact-Support

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0
AngelinaS
Moderator
(194)
Solution

Re: No Contact e-mail info to Cancel?????

@Tiina   I am sorry to hear you wish to cancel your Mozy service, especially if you have an older computer.  Are you using an alternate backup method for your important files?  This link explains how to cancel your account:  http://support.mozy.com/articles/en_US/FAQ/How-do-I-cancel-my-MozyHome-account

 

If this helped you please like the response given and press Accept as Solution


Thank you,


Angie
Moderator

 

 

0
AngelinaS
Moderator
(194)

Re: No Contact e-mail info to Cancel?????

@Tiina   I am sorry to hear you wish to cancel your Mozy service, especially if you have an older computer.  Are you using an alternate backup method for your important files?  This link explains how to cancel your account:  http://support.mozy.com/articles/en_US/FAQ/How-do-I-cancel-my-MozyHome-account

 

If this helped you please like the response given and press Accept as Solution


Thank you,


Angie
Moderator

 

 

0
Tiina
Cook
(0)

Re: No Contact e-mail info to Cancel?????

Benjamin (also w/Mozy) sent me an e-mail, and offered to help me get it done - which I very gladly agreed to.  The once-important files have long since been saved in hard copy, plus a digital, so if I get a work audit I'm good even if the laptop is dead by then.  Thanks ... Tiina

0
AngelinaS
Moderator
(194)

Re: No Contact e-mail info to Cancel?????

@Tiina    We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

 

Thank you,

 

Angie
Moderator

0