We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
This is such an unfriendly website, with absolutely no clear contact info. My laptop is 8 years old, almost dead, rarely even used, so I wanted to cancel the membership. I tried sending e-mails advising Mozy of that - but the only response I got was when Mozy just auto renewed me for another year!! I am getting so frustrated!
I'm sorry to hear about these frustrations! I would be happy to assist you with this! I will be sending you a Private Message shortly with details on how to resolve this. You can also come right into chat support if you should choose by following this article on how to contact us at support:
Benjamin (also w/Mozy) sent me an e-mail, and offered to help me get it done - which I very gladly agreed to. The once-important files have long since been saved in hard copy, plus a digital, so if I get a work audit I'm good even if the laptop is dead by then. Thanks ... Tiina