We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

http://community.mozy.com/t5/General-Topic/No-Contact-e-mail-info-to-Cancel/td-p/85850

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Tiina
Cook
(0)
Solved (Go to Solution)

No Contact e-mail info to Cancel?????

This is such an unfriendly website, with absolutely no clear contact info.  My laptop is 8 years old, almost dead, rarely even used, so I wanted to cancel the membership.  I tried sending e-mails advising Mozy of that - but the only response I got was when Mozy just auto renewed me for another year!!  I am getting so frustrated!    

0 Reps
Benjamin_C
Moderator
(240)

Re: No Contact e-mail info to Cancel?????

I'm sorry to hear about these frustrations! I would be happy to assist you with this! I will be sending you a Private Message shortly with details on how to resolve this. You can also come right into chat support if you should choose by following this article on how to contact us at support:

http://support.mozy.com/articles/en_US/FAQ/How-do-I-contact-Support

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0 Reps
AngelinaS
Moderator
(222)
Solution

Re: No Contact e-mail info to Cancel?????

@Tiina   I am sorry to hear you wish to cancel your Mozy service, especially if you have an older computer.  Are you using an alternate backup method for your important files?  This link explains how to cancel your account:  http://support.mozy.com/articles/en_US/FAQ/How-do-I-cancel-my-MozyHome-account

 

If this helped you please like the response given and press Accept as Solution


Thank you,


Angie
Moderator

 

 

0 Reps
AngelinaS
Moderator
(222)

Re: No Contact e-mail info to Cancel?????

@Tiina   I am sorry to hear you wish to cancel your Mozy service, especially if you have an older computer.  Are you using an alternate backup method for your important files?  This link explains how to cancel your account:  http://support.mozy.com/articles/en_US/FAQ/How-do-I-cancel-my-MozyHome-account

 

If this helped you please like the response given and press Accept as Solution


Thank you,


Angie
Moderator

 

 

0 Reps
Tiina
Cook
(0)

Re: No Contact e-mail info to Cancel?????

Benjamin (also w/Mozy) sent me an e-mail, and offered to help me get it done - which I very gladly agreed to.  The once-important files have long since been saved in hard copy, plus a digital, so if I get a work audit I'm good even if the laptop is dead by then.  Thanks ... Tiina

0 Reps
AngelinaS
Moderator
(222)

Re: No Contact e-mail info to Cancel?????

@Tiina    We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

 

Thank you,

 

Angie
Moderator

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