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How to add new computer to computer list

 I added a 2nd computer to my account and want to do a restore of my files to the new computer, but cannot figure out how to add the second computer to the list - only the old one shows up. Articles re restoring to a new computer just say to click on the computer from the list - but I can't get it on the list!!! Help!

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AngelinaS
Moderator
(220)
Solution

Re: How to add new computer to computer list

@amghislop   Are you looking to replace the computer on the account, or add the new computer to the account so both computers can be backed up?

 

If you are looking to restore your files from the old computer to the new computer, you would perform the restore steps while on the new computer.  You would select the old computer name since that is where the files are currently associated.  As per http://support.mozy.com/articles/en_US/FAQ/Create-Web-Restore-MozyHome

 

After your files have downloaded to the new computer, then you can install Mozy and either replace the computer on the account or add it to the account.  As per http://support.mozy.com/articles/en_US/FAQ/MozyHome-How-do-I-replace-a-computer-on-my-account or http://support.mozy.com/articles/en_US/FAQ/How-do-I-install-Mozy


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

 

 

 

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JaredG
Moderator
(454)

Re: How to add new computer to computer list

@amghislop

 

I hope the information that was provided was helpful to you.  Have all of your questions been answered?  Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps

Re: How to add new computer to computer list

Yes, thanks, I've got it now.

ShawnL
Community Manager
(146)

Re: How to add new computer to computer list

@amghislop - We're happy to hear that everything is up and running again! Please let us know if you have any additional questions and we will be happy to help.

 

Thank you for using the Mozy community!

Shawn L.
Community Manager
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