Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Announcements
Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

Don't miss it-the giveaway ends on 3/27!


Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That?
Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
Solved (Go to Solution)

Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

I keep getting "Client Error 9" message when I get to the sign in portion of the instillation.

0
dillon
Community Manager
(145)

Re: Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

Hello @toomanycatssw,

 

With Mozy getting the ClientError9, have you tried going over the KB Article:

 

MozyClientError9

 

This error occurs when the Mozy service is not running. It may not be running for a variety of reasons, but the most common reason is because it was blocked. Make sure that Mozy is allowed through your anti-virus or temporarily try disabling it during the activation. 

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0

Re: Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

I did disable my anti-viral and malware programs and still got the same error message.

0
HashemH
Moderator
(262)
Solution

Re: Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

@toomanycatssw - Can you navigate to the "Services" page and verify whether Mozy service is running or not.

If a response has resolved your issue, please mark it as a solution to help the Mozy community.

Term and conditions
http://mozy.com/terms

Latest Download
https://mozy.com/download/
0
JaredG
Moderator
(384)

Re: Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

This thread has become obsolete and is over 6 months old and is now marked as solved.  If you still need help please come back to the Mozy community forums and post on a new thread.

 

Thank you,

Jared
Mozy Support
0