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http://community.mozy.com/t5/General-Topic/Can-t-download-Mozy-Free-on-new-Windows-8-computer-I-keep/td-p/82313

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Solved (Go to Solution)

Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

I keep getting "Client Error 9" message when I get to the sign in portion of the instillation.

0 Reps
dillon
Community Manager
(145)

Re: Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

Hello @toomanycatssw,

 

With Mozy getting the ClientError9, have you tried going over the KB Article:

 

MozyClientError9

 

This error occurs when the Mozy service is not running. It may not be running for a variety of reasons, but the most common reason is because it was blocked. Make sure that Mozy is allowed through your anti-virus or temporarily try disabling it during the activation. 

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
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Re: Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

I did disable my anti-viral and malware programs and still got the same error message.

0 Reps
HashemH
Moderator
(262)
Solution

Re: Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

@toomanycatssw - Can you navigate to the "Services" page and verify whether Mozy service is running or not.

If a response has resolved your issue, please mark it as a solution to help the Mozy community.

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JaredG
Moderator
(825)

Re: Can't download Mozy Free on new Windows 8 computer. I keep getting "Client Error 9"

This thread has become obsolete and is over 6 months old and is now marked as solved.  If you still need help please come back to the Mozy community forums and post on a new thread.

 

Thank you,

Jared
Mozy Support
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