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http://community.mozy.com/t5/General-Topic/Billing/td-p/85663

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ErinGail
Student
(0)
Solved (Go to Solution)

Billing

As of right now my account is not active, it's been a few years since I last backed up anything.

I was wondering if I subscribe to the monthly home price, can I cancel my account without having to be stuck paying for a full year?

0 Reps
zachm
Admin Emeritus
(393)

Re: Billing

Good morning. It appears you haven't got a response from the community yet. Let me get a support agent that can answer that question for you. Sit tight!

Zach M.
Community Manager
JaredG
Moderator
(825)
Solution

Re: Billing

@ErinGail

 

If you start your account on a monthly billing cycle then you may cancel any time with out paying for a years service.

 

We have monthly, yearly, and biennial accounts.

 

Here is a link to our pricing plans for Mozyhome accounts:

 

http://mozy.com/product/mozy/personal?ref=0811cfe9&s_kwcid=TC|12983|mozy.home||S|p|69097378325&cid=s...

 

Scroll down the page until you see the title "MozyHome pricing"

 

Please post any other questions.

 

Thank you,

Jared
Mozy Support
Tyler_W
Moderator
(72)

Re: Billing

@ErinGail

 

Did @JaredG's answer, answer your questions? Is there anything else we can assist you with?

Tyler W.
Community Moderator, L1 Team Lead
AngelinaS
Moderator
(222)

Re: Billing

@ErinGail    Did the information provided by Jared answer your questions?   If this helped you please like the response given and press Accept as Solution


Thank you,


Angie
Moderator

 

 

ErinGail
Student
(0)

Re: Billing

Yes, I'm sorry. My PC is down right now.
0 Reps
AngelinaS
Moderator
(222)

Re: Billing

@ErinGail  Please let us know if you need additional assistance when the computer is working again.

 

If this helped you please like the response given and press Accept as Solution


Thank you,


Angie
Moderator