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snk01
Cook
(3)
Solved (Go to Solution)

Backup stopped

Purchased new computer (laptop) and backup has apparently stopped.   What do I need to do to restore backup process?

0
rond
Moderator
(10)
Solution

Re: Backup stopped

@snk01

 

If you need to download files to you new computer from your Mozy backup, you will want to do a data restore first.  Then you will need to download and install Mozy software on your new computer to continue backing up your files. The Mozy setup wizard will give you the option to replace your previously backed up computer with your new computer.

 

Please see the following article about moving to a new computer for more details. 

 

http://support.mozy.com/articles/en_US/FAQ/Moving-to-a-new-computer

 

Regards,

 

Mozy Support

 

jonr
Moderator
(41)

Re: Backup stopped

Did the information provided answer your questions?   If this helped you please like the response given and press Accept as Solution


Thanks,

 

Jonr

0
Benjamin_C
Moderator
(155)

Re: Backup stopped

Hello! Were you able to figure everything out, or did you have any other questions for us?! Let us know!

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0
JaredG
Moderator
(580)

Re: Backup stopped

@snk01

 

It looks like Mozy is backing up but its intermittent which maybe related to the automatic backup conditions.  You should check the Mozy settings under "Options" then under "Schedule" and make sure the CPU usage isn't below 50% and that the "Idle" time is not higher that 5-10 minutes.

 

The back seems to be working intermittently and the backup schedule conditions for automatic backups is most likely the culprit.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
jonr
Moderator
(41)

Re: Backup stopped

If a post in this thread has answered your question please mark the post as a solution.

 

Thank you,

 

Jonr

0
Tyler_W
Moderator
(72)

Re: Backup stopped

@snk01 

 

It appears that you are backing up on a regular basis now.  We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

Tyler W.
Community Moderator, L1 Team Lead
0