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Purchased new computer (laptop) and backup has apparently stopped. What do I need to do to restore backup process?
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If you need to download files to you new computer from your Mozy backup, you will want to do a data restore first. Then you will need to download and install Mozy software on your new computer to continue backing up your files. The Mozy setup wizard will give you the option to replace your previously backed up computer with your new computer.
Please see the following article about moving to a new computer for more details.
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It looks like Mozy is backing up but its intermittent which maybe related to the automatic backup conditions. You should check the Mozy settings under "Options" then under "Schedule" and make sure the CPU usage isn't below 50% and that the "Idle" time is not higher that 5-10 minutes.
The back seems to be working intermittently and the backup schedule conditions for automatic backups is most likely the culprit.
Please post any questions or comments.
It appears that you are backing up on a regular basis now. We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.