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not backing up

my mozy is not backing up.  It hasn't backed up in 24 days.  When I click on "backup now" nothing happens.  It also says "connecting to backup device . . . " but nothing is happening.

 

Can someone help here.

 

Helen

0 Reps
zachm
Admin Emeritus
(67)

Re: not backing up

So I was posting on the other page but that was your idea. Support has reached out to you. Can you confirm if they helped or not?

Zach M.
Community Manager
0 Reps
zachm
Admin Emeritus
(67)

Re: not backing up

Sounds like you got this resolved on another thread.

Zach M.
Community Manager
0 Reps
JaredG
Moderator
(500)
Solution

Re: not backing up

Here is the link to the other thread that has been solved:

 

http://community.mozy.com/t5/Mozy-for-Windows/not-backing-up/td-p/86809#.VxepIfkrJD8

 

Thank you,

Jared
Mozy Support