Alert: Attention macOS High Sierra Users: We are aware there may be some compatibility issues between macOS High Sierra and Mozy. Your backed up data remains protected. We will continue to provide updates as they become available.
Latest from the Blog: Thinking About Signing Up for MozyPro? Are you a new customer looking to protect your business data? Or maybe you're a MozyHome user who needs to make sure their work-related documents are protected and are thinking of upgrading to MozyPro? See why you should and how to do it in today's post...
It's actually going to be on the left column rather than the right column. Also we've added a link to it rather than having to right click. If you don't see that, and right clicking doesn't work, then chances are you're not using Mozy Pro with a Server license. If you have Mozy Home you won't be able to do that, if you have Mozy Pro then you're probably using a Desktop license and will need to reactivate with a server license.
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Going over your MozyPro account associated with this post, both machines: CHA[...] are using Desktop storage. As Fryer mentioned, you are not seeing Network functionality due to the Desktop device type.
You will need to create a new Server user in your account and setup Mozy under that account. To do this please see the following KB/Documentation Articles, including those related to the original question:
Thank you for your reply, here is a copy of my invoice showing mozy pro server. I admit, I do not understand all that Mozy has to offer and how to set it up, I appreciate your help. I am missing something in what I know to do and how this invoice reflects the server. Thank you for any help you can provice.
From Date To Date Quantity Description Price Tax Percent of Period Total Price Previous Balance $ 0.00 1/15/2015 2/14/2015 1 MozyPro 100 GB Plan (Monthly) MozyPro Bundle $ 39.99 $ 0.00 100.00 % $ 39.99 1/15/2015 2/14/2015 1 MozyPro Server Add-on for 100 GB Plan (Monthly) MozyPro Server Add On $ 12.99 $ 0.00 100.00 % $ 12.99 Total $ 52.98 1/15/2015 Electronic Payment $ -52.98 Balance $ 0.00