Click to close the image preview
when I go to my mozy settings file, I right click on the right column to get network share but it does not come up.
Solved! Go to Solution.
It's actually going to be on the left column rather than the right column. Also we've added a link to it rather than having to right click. If you don't see that, and right clicking doesn't work, then chances are you're not using Mozy Pro with a Server license. If you have Mozy Home you won't be able to do that, if you have Mozy Pro then you're probably using a Desktop license and will need to reactivate with a server license.
Going over your MozyPro account associated with this post, both machines: CHA[...] are using Desktop storage. As Fryer mentioned, you are not seeing Network functionality due to the Desktop device type.
You will need to create a new Server user in your account and setup Mozy under that account. To do this please see the following KB/Documentation Articles, including those related to the original question:
Add a User - How to add a Server User, which is required for adding a network share
View Product Keys Assigned to a User - Allows you to check if the keys/devices are Desktop or Server
How do I convert a Windows computer from a desktop user to a server user? - Required after you assign a Server device using the Add a User link.
Thank you for your reply, here is a copy of my invoice showing mozy pro server. I admit, I do not understand all that Mozy has to offer and how to set it up, I appreciate your help. I am missing something in what I know to do and how this invoice reflects the server. Thank you for any help you can provice.
From Date To Date Quantity Description Price Tax Percent of Period Total Price
Previous Balance $ 0.00
1/15/2015 2/14/2015 1 MozyPro 100 GB Plan (Monthly) MozyPro Bundle $ 39.99 $ 0.00 100.00 % $ 39.99
1/15/2015 2/14/2015 1 MozyPro Server Add-on for 100 GB Plan (Monthly) MozyPro Server Add On $ 12.99 $ 0.00 100.00 % $ 12.99
Total $ 52.98
1/15/2015 Electronic Payment $ -52.98
Balance $ 0.00
Yes, you are 100% correct that you have the Server ability on your account. You just need to implement it.
To do this complete the following steps:
Also found in the articles:
If you need any assistance, please do not hesitate to contact Support.