Enter to Win a $50 Amazon Gift Card! We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!
Don't miss it-the giveaway ends on 3/27!
Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That? Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
I recently changed from a desk pc with Win 7 to a laptop with Win 8.1.
I didn't know how to keep my custom backup set so I rebuild it (lots of work) when I installed mozy on the new computer.
Everything was fine until 06/18 in which Mozy had trouble connecting to the internet and the next time that it was able to do it, it started backing up the default set and not my actual custom backup set. I only noticed this after realizing it was taking just a few seconds to backup because it was only backing up a 100 files instead of the 9000 that I usually have.
I don't know what happened and I don't know how to fix it without having to manually set my custom backup again (with no guarantee that it won't happen again).
I pulled your backup logs from your last backup. Looks like on the 16th around 3pm the settings was opened, and the number of backup sets changed. Looks like someone went in there and change the settings.
You will need to go through and resetup your backup sets. What you can do is save your configuration file so that if this happens again, you can just put it back into place. You can even take this with you to a new computer. The file you want to save/replace is
You can even copy it to a location that Mozy backs up so that you have a backup of it. If for whatever reason in the future the configuraiton database schema changes in a new version, this won't work. However I don't foresee that happening any time soon, and it hasn't changed for a long time. In 5 years who knows, it could change, but in the mean time it will work so you don't have to keep recreating them if something changes or you get a new computer.
- Please remember to mark the solution post and give thumbs up to helpful posts.