We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

http://community.mozy.com/t5/Community-Blog/bg-p/NewsAndAnnouncements/label-name/support%20portal

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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!

Community Blog

How to Access Live Chat Support

Author: angelag Date: 09-14-2017 08:54 AM

Are you a paid MozyHome or MozyPro subscriber looking for support via our 24/7 chat service? Here's how to properly access it...

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Self-Support Series Part 4: The Mozy Community

Author: angelag Date: 05-02-2017 02:13 PM

Want more information on how to use the Mozy Community to better provide self-support for your Mozy account? Read up on it here...

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Self Support Series Part 2: How to Use the Log Analyzer to Diagnose Backup Issues

Author: angelag Date: 04-05-2017 09:44 AM

If you're having issues with your backups, but you aren't sure exactly what they are or how to fix them, the Log Analyzer can be a very useful tool in diagnosing them without having to wait for a response from Support. It only takes a few minutes to upload and analyze the log, then it returns results with links to relevant Knowledge Base articles.

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