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Community Manager


Self-Support Series Part 3: Navigating the Knowledge Base & Documentation

We've been talking about how to find self-support options in the Mozy Support page and then going into more depth on them over the last week or so. We've already discussed the Log Analyzer, and we'll be discussing more over the next week, starting with the Knowledge Base and the Documentation tabs.





The Documentation tab contains the majority of the guides and information you need for using Mozy. It can be accessed from the top tab of the page whether or not you are logged in.


Documentation Options

Here are the options you see from the drop-down menu when selecting Documentation from the support page.




How to Navigate the Documentation

Once you are in the appropriate guide, you can easily read through it in order or access different articles within it.



  • Contents: Navigate the guide via the Documentation Menu on the left-hand side.
    • Click directly on a title to read that chapter/article.
    • Click on the folder to open the sub-chapters within it.
  • Search: Use the search icon in the upper right to search the User Guide.



  • Previous Article: Takes you back to the article directly before the one you're reading.
  • Next Article: Takes you to the next article directly after the one you're reading.
  • Most Viewed Articles: A section on the left listing some of the most popular articles.



Knowledge Base

The Knowledge Base is the next best place to look for answers to anything you'd like to learn or know about Mozy.


Navigating the Knowledge Base

Navigating the Knowledge Base isn't very difficult, and it can be very useful for finding answers.




Searching the Knowledge Base

The best way to find exactly what you are looking for is by searching the Knowledge Base for your specific question. The search will bring up any relevant articles that may be related to what you typed in the search field. This will provide you the quickest and easiest access to what you need to know.




Support Topics

Just as on the main Support page you'll see the popular Support Topics on the left-hand side of the Knowledge Base. Here you can find information and Knowledge Base articles related to these topics. It'll also link you to the Log Analyzer and the Idea Exchange.




Trending Articles/Recently Updated

Below the search you'll find a section for Trending Articles or Recently Updated articles. Selecting Trending Articles will show you a list of the articles that are some of the most popular at the moment. Recently updated will list articles that are newly published or recently edited.


As always, if you can't find information in the Documentation or Knowledge Base, you are welcome to contact support for further assistance.

Community Manager


@angelag - Awesome job Angie!


The Mozy community is here to help with any questions you have about your account, backup or restore. Create a new post with your inquiry. Our community members and moderators are happy to help answer any question you may have!


Community Manager


For reference, all of our previous blogs and webinars can be found in the link below:


Mozy Blogs


Mozy Webinars






The Log Analyzer also works on a Mac?

Community Manager


Part 1 and 2 are also available in our self support series! Follow the links below:


Self-Support Series Part 1: The Support Home Page


Self Support Series Part 2: How to Use the Log Analyzer to Diagnose Backup Issues


Please let us know if you have any questions!

Community Manager


Hi @StacyB


Yes, the Log Analyzer is a service that runs through our website, so it should have no problems on your Mac.


Don't forget to Register for the Mozy Community so we can more easily respond to you.



Our Documentation is well organized but may not have some information that is usually found in our Knowledge Base.

Community Manager


To our current and future visitors, you are currently able to post on blogs without registering, however we are unable to see your account details or email you with an update about your question or comment without being registered in the community. Please consider registering for the Mozy community before posting on a blog, especially if you have an urgent question. Registration is easy and the steps can be found in the link below:


Mozy Community Registration


Once registered, we can more easily access your account and backup information which will allow us answer your questions more accurately. In addition, we can easily create a support or billing case for you should we need to take the issue out of the forums. 


Thank you for using the Mozy community!