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Self-Support Series Part 3: Navigating the Knowledge Base & Documentation
We've been talking about how to find self-support options in the Mozy Support page and then going into more depth on them over the last week or so. We've already discussed the Log Analyzer, and we'll be discussing more over the next week, starting with the Knowledge Base and the Documentation tabs.
The Documentation tab contains the majority of the guides and information you need for using Mozy. It can be accessed from the top tab of the support.mozy.com page whether or not you are logged in.
Here are the options you see from the drop-down menu when selecting Documentation from the support page.
Release Notes: Takes you to documented updates regarding each recent Mozy release.
How to Navigate the Documentation
Once you are in the appropriate guide, you can easily read through it in order or access different articles within it.
Contents: Navigate the guide via the Documentation Menu on the left-hand side.
Click directly on a title to read that chapter/article.
Click on the folder to open the sub-chapters within it.
Search: Use the search icon in the upper right to search the User Guide.
Previous Article: Takes you back to the article directly before the one you're reading.
Next Article: Takes you to the next article directly after the one you're reading.
Most Viewed Articles: A section on the left listing some of the most popular articles.
The Knowledge Base is the next best place to look for answers to anything you'd like to learn or know about Mozy.
Navigating the Knowledge Base
Navigating the Knowledge Base isn't very difficult, and it can be very useful for finding answers.
Searching the Knowledge Base
The best way to find exactly what you are looking for is by searching the Knowledge Base for your specific question. The search will bring up any relevant articles that may be related to what you typed in the search field. This will provide you the quickest and easiest access to what you need to know.
Just as on the main Support page you'll see the popular Support Topics on the left-hand side of the Knowledge Base. Here you can find information and Knowledge Base articles related to these topics. It'll also link you to the Log Analyzer and the Idea Exchange.
Trending Articles/Recently Updated
Below the search you'll find a section for Trending Articles or Recently Updated articles. Selecting Trending Articles will show you a list of the articles that are some of the most popular at the moment. Recently updated will list articles that are newly published or recently edited.
As always, if you can't find information in the Documentation or Knowledge Base, you are welcome to contact support for further assistance.