If you've ever logged into the Mozy Support page, you probably have noticed that there are a LOT of options. Let's try and simplify things and teach you what each one does, so you can better utilize the Mozy Support page in the future.
Navigating the Mozy Support Page
When you first access support.mozy.com the screen above is what you'll be presented with. Here's a run down of what your navigation options are from there, and why you'd need each one. Let's start at the top and work our way down.
Located in the upper right-hand corner, the site navigation will change based on where you are on the site.
Sign In: Signing in here will log you into the Mozy Support page
Support: This will direct you back to the main Support page
Partner Portals: This directs the appropriate MozyPro/Reseller Partners to their portals
Country/Language: Allows you to change the language you are viewing the Support site in
Search Field: The search field in the upper right-hand corner will search the entire site for information
Site Navigation When Logged in
You'll notice that if you are already logged in, or after you log in, you have a few more options in the form of a drop down.
My Files:This will take you to your Web Access page to see your files for restore
My Account: This will direct you to your Account Home (MozyHome) or Admin Console (MozyPro)
Support Portal: This will take you back to the Support Portal
My Support: This will take you to your specific Support options
Sign Out: Signs you out of the Mozy Support page
You'll notice that there are also tabs just below that site navigation that will take you to other locations within Support. Some of those have a specific menu to navigate to more specific locations within those sections. Those include:
My Support: Takes you to your specific Support options
You can also tailor the Support site to fit your account type. To do so:
Click on the drop-down arrow next to All Products
Select the appropriate product from the drop-down
All Products: Allows the site to look through anything Mozy, regardless of what type of account
MozyHome: Narrows down the options and articles to only those regarding MozyHome
MozyPro: Narrows down the options and articles to only those regarding MozyPro
MozyEnterprise: Narrows down the options and articles to only those regarding MozyEnterprise
You'll find a section in the middle of the page with various topics for Support.
Getting Started: Takes you to a list of Tutorials and Knowledge Base articles to help you get started Mozy (signing-up, choosing a plan, purchasing resources, etc.)
Setup: Takes you to a list of Tutorials and Knowledge Base articles to help with the setup of Mozy (installing, configuring, etc.)
Billing: Takes you to a list of Tutorials and Knowledge Base articles regarding billing (Changing your credit card, viewing billing history, etc.)
Restore: Takes you to a list of Tutorials and Knowledge Base articles regarding restoring files (performing restores, troubleshooting, etc.)
Managing Account: Takes you to a list of Tutorials and Knowledge Base articles regarding your account (moving computers, changing storage, etc.)
Back Up: Takes you to a list of Tutorials and Knowledge Base articles regarding managing your backup (troubleshooting, scheduling, etc.)
Sync and Mobile: Takes you to a list of Tutorials and Knowledge Base articles regarding the Mozy Sync client and the mobile apps
Downloads: Takes you to a page with links to download the various Mozy products
Analyze Log: Takes you to the log analyzer where you can upload and analyze your own logs
Submit Idea: Takes you directly to a new topic creation page for the Idea Exchange
Contact Support Section
At the bottom of the page is a further section for contacting support.
The Next Generation of Mozy Button: Takes you to more information about Next Gen Mozy
Contact Support: Lists options for reaching out to Support, but will require log in
My Cases: Takes you to a history of your Support cases
Create a New Case: Takes you to the section where you can create a new case
My Support: Takes you to your personal Support section
Follow Mozy Support: Links to where you can find and follow Mozy Support on social media
I hope this helps you understand your options from the Support page, and you should definitely come back Wednesday when we'll go into further detail about some of the options you can access here for self-service Support as well. If you want a jump-start on that information, make sure to take a look at last week's webinar, in which Niall went over some of the basic things you need to know about checking your backups, troubleshooting common issues, and accessing Support.
Have a question or concern? Want to suggest an idea for a future blog post topic? Leave it in the comments below!