Perhaps we're a little biased here but the Community is a great place to come when you have a question about your Mozy account, software, restore….anything! There are years worth of resolved posts to look through and chances are, someone has had the same question as you in the past.
Start out by using the Ask the Community search bar to find a post that matches your question. As you type your question or keyword, posts with the same keywords will show up below the search bar for you to view.
If you can't find an answer to your question, that's OK! Post a new thread and our community members and staff will be more than happy to help. To create a post, make sure and register first. Once complete, you can post as much as you like and even help other users with their questions. We welcome all input!
In addition, the Community will have monthly webinars posted to the tutorials section, at least two blogs posted every week and various contests to keep you coming back for more!
Great way to interact with other Mozy users
All moderators are support agents and can help create a ticket for you if needed
The Knowledge Base section of the Mozy support page is a living entity. Our support team actively monitors and updates knowledge base articles to ensure that we have the most accurate information at all times. This allows us to create knowledge base articles for any new issue that may arise and get that information out to our customers immediately. With years worth of information collected, there is almost no topic without an article and no subject without a documented resolution.
The Documentation section contains all of the guides for users and admins of all Mozy products, in addition to Federated ID documentation and Release Notes. This is a great place to start when you are first installing and configuring your Mozy software as it will walk you through every point of the process.
The Log Analyzer generates a report which gives valuable insight into the status of your backups and recommends any solutions to problems it finds in conjunction with the Knowledge Base. Mozy technicians always use the logs to find the source of any technical issue as it contains plenty of useful information!
If you have any questions or feedback on anything in this blog, feel free to comment below and we will happy to provide additional information for you.