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angelag
Community Manager

(1193)

Restoring Previous Versions of Your Files

Have you ever been working on a document and accidentally hit save after making some not-so-great changes? Or maybe one morning you've opened your computer to find a file you've been working on has become corrupted and is completely unreadable? Well,  if you are a Mozy user, you luckily have access to the previous versions of files you've backed up.

 

Preparing for Future File Version Restores

One thing to note when using Mozy now, before you ever find yourself in need of a previous file version, is how often your backups run. Since Mozy doesn't backup in real time, and instead sets changes to wait for the next scheduled or automatic backup, you'll need to be aware how often those files are being saved.

 

For example, if you need a version of a file that includes changes from earlier that morning, but your last backup ran the night before, you'll only be able to go back to the file as it was when that last back up ran.

 

Scheduling Backups

You may want to take a look at your current backup schedule and make sure you have it set to adequately fit your average usage. If you're not updating or saving files frequently throughout the day, your daily backup should be fine. However, if you are making changes constantly, you may want to consider choosing an automatic backup setup and setting it to try more than once or twice throughout the day.

 

For more information, see: How do I schedule my backups?

 

Run a Manual Backup

If you've made a very important change to a file, and saved it on your computer, you may want to consider stopping and running a quick manual backup of Mozy to give it a new restore point to access.

 

For more information, see: http://support.mozy.com/articles/en_US/FAQ/How-do-I-start-a-manual-backup

 

How to Restore a Previous Version of a File

 

When restoring previous versions of files, there are a few things you need to know before you get started. Those include:

  • The name of the file
  • The location where that file was saved on your computer
  • The date you need the file from
  • When the closest backup ran in conjunction with that file

Restoring Previous Versions via the Web

The Web Restore can be on virtually any computer/operating system as long as you have an internet connection.

  1. Log in at www.mozy.com/login
    • For MozyPro users, continue to step 2
    • For MozyHome users, skip to step 5
  2. Click on Search/List Machines from the left hand menu under Users
  3. Click on the machine name you'd like to restore from
  4. Click on Restore Files from the upper right hand corner of the machine panel that loads below
  5. Click on Devices from the left hand side of the Web Access screen
  6. Navigate to the file you need to restore by clicking on each drive/folder in its path

Restore Previous Versions

  1. Click on the previous versions icon next to the file you wish to see other versions for

Restoring Previous Versions via the Web

  1. Select the radial button for the version you wish to restore
  2. Click Download from the right-hand menu

That will download the file to your computer through your web browser, which may prompt you to run or Save. In that case, choose Save, and set a location for the file to save to.

 

Restoring Previous Versions in Windows

If you have MozyHome or MozyPro installed on Windows, follow the steps below to restore your files.

 

Restoring via the In-Client Restore

 

  1. Right-click on the Mozy icon in the System tray by the time and date
  2. Select Restore Files from the pop-up menu

restoredate.PNG

 

  1. Select the radial button next to Search by Date
  2. Click on the calendar drop down
  3. Select a date to restore files from

Restorepreviousinclient.PNG

 

  1.  Navigate to the folder where your file is stored by using the + sign to the left of drive/folder names
  2. Click directly on the name of the folder where the file is stored to list the files in the right-hand panel
  3. Check the box next to the file you wish to restore
  4. (Optional) click Browse next to Destination to select a location to save your file to
    • If you leave this blank, it will send the file back to the original location it was stored in
  5. Select the radial button for either Overwrite existing files or Rename copy if original file exists
    • Overwrite existing files will save the newly restored version instead of the version that exists
    • Rename copy if original file exists will rename the newly restored file slightly so that both will remain
  6. Select Restore Files

The Restore will then complete through the Mozy Status window.

 

Fore more information on In-Client Restores, see: Best Practices for Mozy In-Client Restores

 

Restoring via Right-Click Restore

Mozy also offers the option to restore using the Right-Click method through your Windows File Explorer.

 

rightclickrestore.PNG

 

  1.  Open Windows Explorer
  2. Navigate to the location where your file is stored in your file system
  3. Right-click on the file you wish to restore a previous version of
  4. Select Restore Previous Version from the right-click menu

rightclickrestore2.PNG

 

  1. Select either Overwrite or Rename from the pop-up window
    • Overwrite will save the newly restored version instead of the version that exists
    • Rename will rename the newly restored file slightly so that both will remain

rightclickrestore3.PNG

 

The restore will then complete through the Mozy Status window.

 

Enable Right-Click Restores

If the option to restore doesn't show up when you right-click on a file, it may be that it's not enabled in your system. To enable it, do the following:

 

  1. Right-click on the Mozy icon in your System Tray by the time and date
  2. Select Settings > More Settings from the pop-up menu
  3. Go into Options > Advanced

enablerightclickrestore.png

 

  1. Check the box for Show the restore option on the right-click menu in Windows Explorer
  2. Click OK to save your settings

Restoring via the Virtual Drive

Customers using Windows also have the option to restore via the Windows Virtual Drive.

 

virtualdriverestore.PNG

 

  1. Open Windows File Explorer
  2. Click on This PC (or Computer) from your right-hand navigation
  3. Double click on the MozyPro (or MozyHome) virtual drive listed under Devices and drivers

virtualdriverestore2.PNG

 

  1. Navigate to the location of the file you need a previous version for
  2. Right-click on the file you wish to restore a previous version for
  3. Select Explore from the right-click menu

virtualdriverestore3.PNG

 

  1. Right-Click on the version you need from the window that loads
  2. Select Restore or Restore To from the right-click menu
    • Restore will start the restore instantly through the Mozy Status window
    • Restore To will require you to select a location on your computer to save to before starting the restore

Enable the Mozy Virtual Drive

If you don't see the Virtual Drive in your system, it may not be enabled. To enable it, do the following:

 

  1. Right-click on the Mozy icon in your System Tray by the time and date
  2. Select Settings > More Settings from the pop-up menu
  3. Go into Options > Advanced

enablevirtualdrive.PNG

 

  1. Check the box for Show the virtual drive in This PC
  2. Click OK to save

Restoring Previous Versions in Mac OSX

If you are a MozyHome or MozyPro user with a Mac computer, please follow these steps:

 

original.png

 

  1. Click on the Mozy icon in your upper menu bar
  2. Select Restore Files from the drop-down menu

original2.png

 

  1. Click on the drop down next to Backup Date
  2. Select the date you wish to restore the previous version from
  3. Click directly on each drive/folder name in the system to navigate to where your file is restored
  4.  Select your files that you'd like to restore
    • To restore all files as of that chosen time/date just click on the first folder in the file structure
    • To select specific files, click on each folder to open the next level in the right hand panel and then click on the file(s) you want to restore (Command + Click to select more than one file in a folder
    • If you leave the destination blank, Mozy will attempt to put the files back where they were original backed up from.(Optional) Click Browse next to Destination to select a location for your restore to go to
  5. Click Restore to begin the restore

We hope this helps, and don't forget to let us know if you have any questions or concerns. We're happy to help!

Comments
ShawnL
Community Manager

(617)

@angelag - Thanks so much for this informative blog! I can't tell you how many times I have gone searching for a version of a document and this blog walks you through all the steps!

0
ShawnL
Community Manager

(617)

You can find all of our previous Best Practice restore blogs in the links below:

 

 

If you're having trouble choose the best restore method, we have another blog that should help make that decision easier for you. 

 

tonyboloney

Visitor

Versions are still part of the retention period right? I can't go back farther than that for a version?

JaredG
Moderator

(654)

tonyboloney

 

Mozy saves the version of a file exactly the way it looked when Mozy backed up for the retention period of 30 days for MozyHome customers 60 days for MozyPro customers, and 90 days for MozyEnterprise customers if you running Mozy 2.30.0 or earlier which are daily restores.

 

Anyone running Mozy 2.32.2.432 or later will have a different retention policy described here in our documentation.

 

Please post any other questions.

 

Thank you,

 

Jared

Mozy Support

0

glroria

Visitor

Isn't it just easier to restore via web? I've found the Virtual Drive restore to be a headache. 

ShawnL
Community Manager

(617)

@tonyboloney

 

You can also check out @PTNubs blog about Version Consolidation which details the different retention policy:

 

Version Consolidation 101

ScottS1
Moderator

(86)

@glroria

 

I have personally found that it is much easier to perform a Web Restore yes. This is what I recommend to all customers I've spoken with personally.

 

Regards,

 

Scott

Mozy Support

JaredG
Moderator

(654)

I agree that web restore are much easier to perform than through the Virtual drive.

0
angelag
Community Manager

(1193)

@glroria,

 

I would almost always recommend the Web Restore option over any other option if you can possibly use it. There are situations where you may prefer to do an in-client restore or use the virtual drive, but the Web Restore is a bit more comprehensive when it comes to showing versions and changing dates.

 

If you'd like more information, check out this blog post from last week: Which Restore Method Is Right For You?

0
angelag
Community Manager

(1193)

Hey everyone! Thanks for taking the time to read more restoring your files. I really hope this blog post helped you learn how to restore previous versions of files you've backed up.

 

If you have a moment, we'd love to get your feedback on our Community as we gear up to redesign. All you have to do is leave a comment on our Community Feedback Giveaway blog post to enter to win! Thank you so very much for being an essential part of our Community.

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