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Earlier this week we talked about how to add storage to your plan when your backup grows, but what if your needs change and you reduce the amount of files you're backing up? Never fear, you can remove storage or reduce your plan as well. Today we'll talk about how to lower your plan when your backup needs change.
Reducing Your Plan with MozyHome
If you're a MozyHome customer, follow these steps to reduce your plan.
Click on your name/username in the upper right-hand corner
Select Manage Account from the drop down
Click on My Plan from the Account Pages menu
Click on Choose Renewal Plan
Change the plan to the new specifications you'll want
The new plan changes will take effect on your next renewal date, which should show directly below the Submit button.
If you would like lower changes to take effect on your MozyHome account sooner than the next renewal date, please contact support for assistance. Keep in mind, if it's been more than 90 days since the charge went through for those resources, you may not be eligible for any refund or credit as per the Payments and Refunds Policy.
Reducing Your Plan with MozyPro
If you have a MozyPro account, please follow the steps in this article to reduce your plan.
Click on Change Plan from the left hand menu under Resources
Adjust your plan accordingly
The changes from your plan will take effect immediately. If you need assistance with changing your plan, or need to lower further than the plan will allow, you will want to reach out to your Sales Account Manager. Keep in mind, if it's been more than 90 days since the charge went through for those resources, you may not be eligible for any refund or credit as per the Payments and Refunds Policy.
Have any questions? Concerns? Recommendations for a future blog topic? Leave it in the comments below!