Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
Have you seen the new log analyzer? It's pretty neat. Imagine that you are having an issue with your backup but it isn't clear what is going on? The Log Analyzer is here to help!
The log analyzer is pretty easy to use and can be a very good friend when you want to get your issue resolved quickly. The web page for the analyzer gives you detailed instructions on how to get the log file and how to upload it to the analyzer, you can actually just drag the file to the analyzer, and then you will see the status of your backups and we provide recommended solutions to any problems we find. The image is a sample of what it looks like. Click on this link to get to the Log Analyzer web page.
The Log Analyzer page does say, "All information provided by this tool is given in good faith. Mozy accepts no liability for the consequences of any actions taken on the basis of the information provided by the Log Analyzer." I feel like this is pretty reasonable considering you aren't actually working with a support agent, which usually can walk you through things and possibly give more specific details on the situation. The Log Analyzer is great if you are in a hurry and don't want to have to spend the time opening a case or contacting support. If it provide a solution to the issue, you are already on the support portal and can look at the knowledgebase, post to the discussion boards, create a case, or view our other available documentation.
If you have seen the Log Analyzer in action, please let us know! We are excited to hear your thoughts on it's performance.