Enter to Win a $50 Amazon Gift Card! We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!
Don't miss it-the giveaway ends on 3/27!
Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That? Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
Have you seen the new log analyzer? It's pretty neat. Imagine that you are having an issue with your backup but it isn't clear what is going on? The Log Analyzer is here to help!
The log analyzer is pretty easy to use and can be a very good friend when you want to get your issue resolved quickly. The web page for the analyzer gives you detailed instructions on how to get the log file and how to upload it to the analyzer, you can actually just drag the file to the analyzer, and then you will see the status of your backups and we provide recommended solutions to any problems we find. The image is a sample of what it looks like. Click on this link to get to the Log Analyzer web page.
The Log Analyzer page does say, "All information provided by this tool is given in good faith. Mozy accepts no liability for the consequences of any actions taken on the basis of the information provided by the Log Analyzer." I feel like this is pretty reasonable considering you aren't actually working with a support agent, which usually can walk you through things and possibly give more specific details on the situation. The Log Analyzer is great if you are in a hurry and don't want to have to spend the time opening a case or contacting support. If it provide a solution to the issue, you are already on the support portal and can look at the knowledgebase, post to the discussion boards, create a case, or view our other available documentation.
If you have seen the Log Analyzer in action, please let us know! We are excited to hear your thoughts on it's performance.