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error message 03-12-2017
Refund 03-09-2017
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Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

Don't miss it-the giveaway ends on 3/27!


Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That?
Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
angelag
Community Manager

(530)

How to Register for the Mozy Community

Do you have a Mozy account? I'm guessing you do, because it's unlikely you'd be checking the Mozy Support blog if you didn't have a need for it. Next question: Are you registered for the Mozy Community?

 

Why You Should Register for the Community

 It's surprising how many people use Mozy and regularly check the forums and blogs without actually registering for the Mozy Community. Registering has many benefits including the following...

 

We Can Reply to You

Yes, you can comment on the blog or on a forum topic without registering for the Community, but if you're not registered we can't tag you in our responses. The Mozy Community uses a method simlar to social media where we can use the @ symbol to tag users in responses. This makes it easier to direct information to the right person in a chain of comments.

 

We Can Find You

If you're a registered Mozy user, your account is linked to your Community profile. That way if you create a thread in the forum regarding something that's happening on your account or the machine attached to your account, we can easily check your profile and find your account.

 

We never recommend putting personal information such as your account email or billing info into a public thread on the forum. It's just not safe. However, your Community profile information is not public or available to other Users, but it can be accessed by Mozy Support and our employed forum moderators. That way we can easily find the account and look into your issue, or any other support cases you may have had.

 

It Only Takes a Minute

No really, it takes roughly sixty-seconds to register from the community. The hardest part is choosing a username you want to be known as publicly.

 

How to Register for the Mozy Community

Okay, so now that I've convinced you that you need to register for the Community, here's how to do it...

 

 

  1. Go to the Mozy Community at community.mozy.com
  2. Click on Sign In from the upper menu bar

  1. Choose your location from the drop down
  2. Click Select

  1. Choose a community screen name and enter it next to Login name
  2. Read the Terms of Service
  3. Check the box for I have read and accept the terms of service to acknowledge you've done so
  4. Click Submit

You will now be registered for the community and able to create forum topics and respond to threads created by other users, as well as communicate with Support via private messages.

 

Want more information on using the Mozy Community? Check out these articles:

Comments
ShawnL
Community Manager

(400)

An update to our visitors:

Anyone can post comments on blogs and webinars without registering in the community but if we need to reach out to you about a support issue through a private message, the easiest way to reach is you is to have you register a username in the community. This excellent blog has all the details!

 

Please let us know if you have any questions!

JaredG
Moderator

(384)

If some one is asking for help in the forums and they haven't registered it makes it impossible to look up your account to assist until we can get that information from you in a discrete way with out revealing your information.  It's a lot faster in the end to just register in the community for a faster response in case Mozy support needs to look up your account.

 

Thank you @angelag for the great blog!

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ShawnL
Community Manager

(400)

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ShawnL
Community Manager

(400)

For reference, all of our previous blogs and webinars can be found in the link below:

 

Mozy Blogs

 

Mozy Webinars

 

Enjoy!

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ShawnL
Community Manager

(400)

If you have a moment, we'd love to get your feedback on our Community as we gear up to redesign. All you have to do is leave a comment on our Community Feedback Giveaway blog post to enter to win! Thank you so very much for being an essential part of our Community.

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