If you're a MozyPro Administrator looking to reach Phone Support, you'll need your Support ID to get through properly.
What is a Support ID?
A Support ID is your 9-digit number used to contact Support. Support IDs are currently only important for MozyPro Admins trying to reach Support via our phone line, so if you're a MozyHome customer, feel free to skip this post today. Instead, feel free to refer to last week's post on how to reach Chat Support.