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angelag
Community Manager

(624)

How to Create a New Forum Topic in the Mozy Community

Last week we discussed how to sign up for the Mozy Community, and if you're new to the Community or haven't used it much, you may be unsure how to start a new thread to receive support or ask questions. Well, if that's the case, you're in the right place! Today we're going to talk about how to create a new forum topic/thread in the Mozy Community.

 

The Mozy Community is a great place to get feedback on issues, ideas, and questions from Mozy Support and other Mozy users. If you have something you need assistance with and would like to bring it up in the Mozy Community, please follow these steps.

 

Make Sure You're Registered for the Mozy Community

Before anything else, the first thing you'll want to do is make sure you're a registered Community member.

If you need help registering for the Mozy Community, see: How to Register for the Mozy Community

 

Check for Existing Community Topics/Threads

First, before creating a new topic regarding your issue, do a quick search for existing threads. It may be something someone else has already brought up and opened a Community topic about, and there may already be a ready-to-go answer for you and lots of great feedback from other Mozy users and Support. Not only does it pull up Community threads, but also related blogs and other information within the Community.

 

How to Check the Community for Existing Threads

 

  1. Sign in to the Mozy Community by clicking Sign In at the top

 Search the Mozy Community

 

  1. Enter the main question or key words from your topic in the search bar under Ask the Community
  2. Click Find

Community Search Results

 

This will now bring up a list of all existing threads that may be related to what you're looking for. Take a moment to look through them and see if any of them are applicable and if your issue is addressed already. If one is, click on the thread and you can go in and look at the responses and solutions.

 

Create a New Community Topic/Thread

If you didn't find your issue in the previous threads, you can create a new topic of conversation by following these steps:

 

  1. Sign in to the Mozy Community >font color="#000000">by clicking Sign In at the top

Creating a New Community Post

  1. In the Ask the Community section click on creating a new post

 Subject Community

 

  1. Enter a Subject for your issue
    • The Subject should describe the basic issue in only a few words
    • Note, the Subject will auto populate other threads that may be related, it's a great place to double check that you didn't miss your answer before
  2. Enter a Description
    • The Description is where you should put a lot more detail about your issue. Some great things to make sure are included in your description are these:
      • What you're trying to accomplish in detail
      • What exactly happens that is causing the problem
      • When the issue occurs during the process (step by step explanations help)
      • Any error codes you're getting (post them exactly word for word)
      • Specifics about your system and set up (Operating System, Versions, etc.)
      • Anything else that seems important or related
      • Screenshots of issues you're seeing, see: How to Attach a Screenshot to Your Mozy Community Post
  3. Click Post to publish the topic

Once it's posted, check back regularly to view and respond to any responses you receive from other users and Mozy support.

If you need help responding to a thread, see: How to Reply to a Topic in the Community

Comments
JaredG
Moderator

(396)

Having detailed information about your issue or question will help us and the Mozy Community answer your questions and help resolve issues much faster.  Just to repost Angela's explanation as follows:

 

  • What you're trying to accomplish in detail
  • What exactly happens that is causing the problem
  • When the issue occurs during the process (step by step explanations help)
  • Any error codes you're getting (post them exactly word for word)
  • Specifics about your system and set up (Operating System, Versions, etc.)
  • Anything else that seems important or related
  • Screenshots of issues you're seeing, see: How to Attach a Screenshot to Your Mozy Community Post

Thanks again @angelag for the detailed information in this awesome blog (pun intended)Smiley Happy

0

JimnDani

Visitor

I have purchased 2 new computers and they are not backing up. I am not a geek...just trying to backup my computers.

The computers are Dell 64bit running Windows 10

 

I searched for MOZY and found a restore file with lots of data.

 

I appreciate any help you may have.

 

0
angelag
Community Manager

(624)

Hi @JimnDani,

 

Can you please go ahead and register for the Mozy Community so we can reach out to you? Unfortunately if you are not registered and logged in, we can't send you a private message to work with on your account here.

 

To register, see the instructions from this blog post:  How to Register for the Mozy Community

 

Once you're registered, log in and come back here and let us know so we can access your information from your Community profile. Smiley Happy

 

ShawnL
Community Manager

(434)

@jimndani - Did you need additional assistance?

0
ShawnL
Community Manager

(434)

0
ShawnL
Community Manager

(434)

For reference, all of our previous blogs and webinars can be found in the link below:

 

Mozy Blogs

 

Mozy Webinars

 

Enjoy!

0
ShawnL
Community Manager

(434)

If you have a moment, we'd love to get your feedback on our Community as we gear up to redesign. All you have to do is leave a comment on our Community Feedback Giveaway blog post to enter to win! Thank you so very much for being an essential part of our Community.

0