New from the Blog: Tour of your MozyHome Account
Join us for Part 1 and 2 in our series where we provide a detailed tour of the MozyHome account settings.
May's Webinar: How long does my data stay on Mozy servers? This months webinar on 05/31 will look at the recent changes to the Mozy retention policies which gives users access to older versions of files for longer. Register today!
Looking for Support? Create a new post with your question and our community members and moderators will be happy to help answer it for you!
In our latest blog series, we have been talking about the Self Support tools available to you on the Mozy.com website, but what should you do if you need to talk to one of our technicians? This blog has all the details!
The Mozy community forum is available to all customers and is the preferred method of contact for MozyHome Free customers. All moderators are Mozy technicians and can help answer any questions you may have about your account, backup or restores. Use the links below to register in the community, post a new question or reply to an existing post created by other Mozy customers.
Enter in the following information: For Device, select the computer that is impacted by the issue In the Case Reason drop-down box, select the reason In the Subject text box enter the issue for the case Enter details of the issue in the Description box
When finished, click Submit
In a circumstance where you are unable to access an old email address, or any other issue that prevents you from accessing your account, feel free to use the Account Retrieval Form to create a case with support instead. A support agent will help update the email address on your account, or help you locate the email address your account was originally created under.
Live Chat support is available 24 x 7 for MozyHome paid accounts, MozyPro, Resellers, OEM and MozyEnterprise accounts.
On the right under Contact Support, click on the option Chat
Click Start Chat
Fill out the session form, and click Submit to begin chatting with a support agent
Phone support is available to MozyPro, MozyEnterprise, OEM and Reseller customers. When calling, make sure you are ready to enter in your 9 digit Support ID.
Support can be reached at the numbers below and is available 24 X 7:
USA - 866.789.6699 UK - 0808 234 3567 Ireland - 1800 303249 France - 0800 915123 Germany - 0800 1802517
Note - 866.789.6699 works from all around the world with the country code +1.
Another option which some customers prefer, is to reach out to support via social media. Mozy has two Twitter accounts and one Facebook page. I would personally recommend reaching out to Mozy via the Mozy Support Twitter page.
Note - The social media channels are monitored Monday- Friday from 9AM to 5PM (MST).
Thank you for stopping by and as always, should you have any questions please reach out to us through the Mozy Community by starting a new thread, posting a comment below, or feel free to reach out to support using the steps above. Thank you for using the Mozy community forums!