We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
You will then be sent an email to the main email on the account with instructions on how to reset the password. If you don't see it within a few minutes, make sure you check all spam filters or other folders. Sometimes with Gmail it gets sent to the Promotions tab. Once you receive the email, follow the steps within it to reset the password and regain access to your account.
MozyHome: Update Software Password
Don't forget, if you are a MozyHome user, you will need to also enter the new password into the software on the machine. To do so:
Right-click on the Mozy icon in the System Tray (down by the time and date)
Select Settings > More Settings
You should then receive an AccountError1 pop-up noting that your password is incorrect, close it out
You should then be prompted to input and save the new password
If you are a MozyPro User and you have forgotten your password, please contact your administrator for assistance. If they have already provided you with a subdomain to log into the account or reset your own password, you can use that, but otherwise they will need to manually reset your password.