Community Redesign Contest

[#1]

We have decided it is time to give the community a new look and feel, and we want your help! This month's contest is going to be a great chance for you to give us insight on what would make the community easier for you. You will also be entered in an exclusive drawing for the chance to win a new Google Nexus 7 tablet.

The contest is pretty straight forward. We want you to comment below this post and let us know what you think would be some good changes to the community. These changes are to make your community experience easier. We are looking for good constructive suggestions. Any post that does not provide constructive feedback or posts that do not relate to the contest will be removed from the contest.

Once the contest ends on August 31st we will look at the ideas that you have suggested and select from those to help improve the community. Any idea that is submitted and meets the conditions mentioned above will be entered into the drawing. You can enter multiple ideas and we are looking for things you like now, things you would like to see changed, examples you like from other communities, screen captures(must be relevant), sketches(must also be relevant), or anything else that gets your idea across.

You may also submit your ideas to the Idea Exchange. We will count these posts the same as we would with posts located on this page. Remember, the contest relates to the community and not the Mozy product itself or any division of Mozy except the Mozy Community.

Rules:

The contest will run until August 31st.  Any user spamming or cheating in anyway will be disqualified. It will be up to Mozy's discretion as to what counts as a valid post. Mozy employees and their families are not eligible. Mozy reserves the right to change the rules at any time.

Please log in before posting any comments. Any comments made without being logged in will not be entered into the drawing. If you are not currently a Mozy customer just click the link below to create a free 2GB Mozy Home account.

http://mozy.com/home/free/

Please feel free to post any questions you have regarding this contest and we will answer them as quickly as possible. Also, don't forget to give a thumbs up to other posts in the community. The number of reps don't help odds of winning but they do help us get a feel for what you like.  Remember, this contest is to help us make the community a better place for you.

Prizes:

Best Idea gets a Nexus 7

All entrants will be entered into a drawing to get 1 of 2 Mozy swag bags

[#2]

- Make quote button work like in other comminutes (phpbb for example) - so you can select users text and click quote - and only this selected text would be entered into your comment as a quote

- "Mark all messages as read" button

[#3]

There are 334 pages of posts on the community dating back to 2010. Are all these questions and solution still valuable or have new versions resolved issues? Is there a clean up of the community that happens that removes irrelevant problems? 

When the board is sorted by topics can there be a topic heading that questions can be grouped under?

The community is great but hard to navigate and hard to find things the way it is put together.  

I wonder about small icons of topics on the community page that you can click on to lead a person to help quicker and also be more eye appealing.  Right now the community page is pretty boring to the eye and  mechanical looking - like a computer program, but  I think it could look more inviting to the non computer expert or eye with more color, more icons, more pictures, more fun in a way.  When you have a problem that makes you crazy, you can use all the help you can get to find the answer.

[#4]

The community is great but hard to navigate and hard to find things the way it is put together.  

I wonder about small icons of topics on the community page that you can click on to lead a person to help quicker and also be more eye appealing.  Right now the community page is pretty boring to the eye and  mechanical looking - like a computer program, but  I think it could look more inviting to the non computer expert or eye with more color, more icons, more pictures, more fun in a way.  When you have a problem that makes you crazy, you can use all the help you can get to find the answer.

[#5]

Right now the community page is pretty boring to the eye and  mechanical looking - like a computer program, but  I think it could look more inviting to the non computer expert or eye with more color, more icons, more pictures, more fun in a way.  When you have a problem that makes you crazy, you can use all the help you can get to find the answer.

[#6]

Please make it easier for customers to contact Mozy,either by phone,website or live chat,in case anyone has questions or requests about their account.

[#7]

I would like to see links from the community board to relevant tutorials.  For example,  it took me two weeks to realize that my connection to Stash was through my Stash folder.  I would click on the stash icon, see that Stash was connecting and synchronizing in the status bar at the bottom of the screen, then nothing.

It was only after I placed a test file in my stash folder on one computer, then checked my stash folder on the other computer and seeing it show up a few minutes later that I realized that the stash folder was my connection to the service.  I had watched the totorial on what you could do with Stash, but I didn't learn how you could do it.

[#8]

Here's a few ideas:

The main page, community.mozy.com, is full of irrelevant clutter for non-techie customers who come here looking for a solution. Look at the sidebar - the first box should not be "New Solutions" or "Top Repped Posts" - how many users care about these? How about curated lists of frequent issues? If I am an average customer coming to this site looking for help, I probably care about common solutions rather than "new" ones. This could be as simple as listing the most VIEWED threads.

Likewise the "top repped" feature is cool, but seems to be quite underused functionality in the mozy community, and because it's jargon, it is actually confusing to outsiders. Why not retitle it "most helpful solutions" or something like that? Or since it's not that functional, you could just move it to the bottom of the page.

Another issue with the community is that the tone of the design itself is that it's a place for discussing mozy products, but in practice it's entirely a support community. Either a) figure out some way to stimulate discussion about the products not centered on technical support problems (for instance, by adding a forum for people to share tips and tricks for using the products), or b) be upfront about messaging the fact that this is a support forum, so that customers looking for help immediately know they've arrived at the right place. For example, you could retitle this the Mozy Support Community.

The mozy community blog and ideas sections should have a more concrete presence on the community page. This could be a section just below Beta Program in the main column.  The fact that they're represented at the very bottom under "Other Links" is confusing, and makes it look like you'd be sending me elsewhere on the Mozy site - it's not clear that they're actually sub-sections of the community.

Hope that counts as four entries Good luck with the redesign.

[#9]

1. Add a "jump to" button on the main forum that can take you to the last comment you read on each thread.

2. Add a "back to top" button on the bottom of the page.

[#10]

Hello community!

Here are my ideas:

1. I would empower semantic content relation. By now, you can enter tags to each post. This task could be done automatically by using some natural language processing. In this way, all non-categorized posts would be someway tagged.
2. Thanks to that semantic assignment, a "Related posts" should be shown once somebody opens a thread. Although you can search the community, if the system offers quick related topics to you should be great!
3. I should do some changes to the UI design. It is esay to read, but I would add some contrast between each part, as they seem all the same thing... This causes that if you change from a topic page to the main board page, you don't even notice (if you don't stare at it) that the side bar has changed...
4. I think that Live Chat support should be on a better place on the page, somewhere where the user can see it at a glance. I think it is a great service and maybe not all of us are aware. i would even put it on the top bar, next to My Cases, along with "Contact Us". When somebody pays for a service, feeling the proximity of the service provider is a key point, and doing so, that would be empowered.

And for the moment, that's all.

Have a nice day!!!!!

[#11]

Something more for sake of those who want tutorials in easy places on forum:

1. Make pinned threads for most common problems and write instructions inside, for example:

---

Backups not happening? (thread title):

- Click mozy icon near clock, choose history and see if any errors are present there, 

- If any errors present there check our online error database for a possible solution

- If no errors present there - follow our documentation page for setting up a backup proccess and try backing up

+ If you did steps above and still having troubles backing up - write here with possible details and wait for an answer from our tech engineer or other forum members

---

This may break the current "Thread-solution" system but I believe it would cut the number of problems requiring mozy assistance in half or more, many software makers including myself follow this system, and for your big green "SOLUTION" mark I would suggest making a correspoding blue mark stating "Problem" and post with such mark would include link to post with big  green mark "Solution" for that problem - that would be a solution for single thread with many problems and solutions inside if you would like to follow your "problem - solution" strategy.

[#12]

When a backup is done, MozyHome Settings is displayed.  One can chose "History".  When the history screen appears there is a spreadsheet style format showing columns: start time | type | duration | result | files | etc.

Question: why is the files column so narrow that it cannot even display a 4 digit number without me manually making the column wider?   I tried asking the question to customer service and they spent considerable time trying to answer it and came up with the explanation that this was in the systems programers department which was so overwhelmed with work  that they could not make any changes.  So is there any way to get this change made or do we have to waIt until someone decides it is worth the effort?

[#13]

Here are some ideas I would like to see.

A section for FAQ's or if there is one make it more accessible

and/or

Put the most common questions/problems as a "sticky" thread

There are plenty of things going well with the community, I do like the fact that we know our ideas are being considered, implemented, or when issues have been solved or disscussed.   

[#14]

Firstly thank you for the extra month free bonus which was totally unexpected - always good to get something  *FREE * and out of the blue :-)

Agree with previous comment, it is incredibly hard to find out where we can make simple contact with Mozy and ask a question. Not being v techy I find many of the FAQ answers way too complex for my needs - and maybe there are many out there who feel the same.

Your service is a great back-up, love the way it does it automatically every 24 hours (though that seems to be a bit of a hiccup at the moment hence needing to get in touch), and maybe you could attract millions more self-employed homeworkers like me who aren't very technically-minded, if there was a "Mozy Lite" page with the simplest of functions and easiest of language used.

[#15]

I think it's interesting that it's called a community, but that there's not too much sense of congregation. I know that Mozy isn't necessarily a "lifestyle," but I still think that users might benefit from some kind of a general forum that invites Mozy users to congregate, debate, and chat for reasons other than technical support. Right now the Mozy forums are only associated with problems; this might put more of a positive spin on things.

[#16]

The contest has ended. Thank you for your participation. Our winners will be posted in a new blog article shortly.