The Latest from The Mozy Blog: What's new with Mozy?
A couple new updates have been released for the Windows and Mac clients as well as some new features in the latest Linux client. Check out our latest blogs for all the details!
Looking for support? Create a new post with your question and our community members and moderators will be happy to help answer it for you!
Best Practices for Mozy Web Restores Part 4: Ordering a Media Restore
Sometimes, the easiest option for restore might just be ordering the files to be shipped to you on a physical drive that you can connect to your computer. In that case, we do offer an option to order your restores on Media. This restore does have a cost associated with it and is only available to US customers currently.
What is a Media Restore?
A media restore is a restore where you request (and pay for) the files to be put onto physical media (hard drive or a flash drive) and shipped to you. You can then connect that physical media to your computer and transfer the files directly to your machine from the drive.
When Would You Order a Media Restore?
There are varying reasons why someone would prefer a media restore, but here are a few of the main ones:
Download Speeds: If your ISP download speed is slow, or you have so much data that it's going to take too long to download it over your connection, a Media Restore may be a faster option.
Computer Speeds: If downloading a large/long restore may cause you to use up too many resources on the machine which may impact your productivity and business, a media restore may be a less resource-exhaustive option for you.
Data Retention Period: Since Mozy only keeps the previously backed up files for a limited period (based on your plan), you may wish to order a Media Restore to prevent data loss if some or all of the following apply:
You ran a backup without all of your files after the backup you will want to restore and it will be more than the data retention period before you are able to go back and download it all
You need to delete the machine (which will delete the files) from the account prior to restoring all of the files. Important Note: If you do this, make sure you receive your media restore and double check that it has everything you need before you delete the machine.
Physical Copy: A Media Restore is a great idea if you just want a physical copy of the files without having to download them to an external/flash drive yourself.
Shipping to a Different Location: If a user/customer of yours is unable to restore their files by downloading them and you are unable to help them do so at that location or remotely, you can order a media restore and have it shipped to their location instead.
Media Restore Costs
Processing Fee (a flat fee): $29.95
Restore Data: $0.50 per GB
Shipping (Express): $40.00
The total of your media restore will vary based on how much data you have. The processing fee and shipping are always flat rates of $29.95 and $40, and then your fee will be increased by $0.50 per GB based on how much data you are requesting. This means your Media Restore will be $69.95 + $0.50 * XGB.
Why Do Media Restores Have a Cost Associated?
Since the Media Restore requires many more resources when it comes to employee/company time and resources, a physical drive (that you get to keep). Express shipping, and more; it does have a cost associated with it.
Since your data is personal and private, we want to make sure to deliver it in a timely and secure manner. For this reason, Mozy only offers Express shipping with next day air service (after it has been built and shipped) to ensure it arrives safely and quickly at your doorstep.
Click on the Actions Pane Button in the upper right
Select Large Download Options from the Actions pane
Give your restore a name (this is for your own records)
Select the radial button next to Ship on Media (fee associated)
This will show you a break down of the cost that will be associated with ordering the media restore. In this above example, you can see that we requested 2.4GB and it is $0.50 per whole GB, so it will be charged for 3GB. So the total for processing + GB + Shipping comes to $29.95 + $1.50 + $40.00 = $71.45.
Enter your full shipping address for the location where you wish to receive the Media Restore
You will then be notified that you are being redirected to our secure third-party payment processor to enter your billing details-click Next to continue ordering your Media Restore
Enter all fields for your correct billing details
Your restore will then begin building and you'll receive an email notifying you when it ships.
How Long Will the Media Restore Take?
Typically a Media restore takes 2-5 days to build, copy to the drive, and ship out. Once shipped, it is sent Express via FedEx and should arrive via next-day air service barring any inclement weather or shipping delays.
How to Check the Status of Your Media Restore
If you're curious about the status of your ordered media restore, you can view it's status in the Event History of the Restore Web Access and MozyPro Admins can view the status via the Admin Console as well. Once it has been shipped, you'll be emailed your tracking information, but the Event History will also show your tracking number in it as well.
Your restore will be sent to you either on a jump/flash drive or on an external hard drive depending on the size of your restore.
1-30GB: 32GB Flash Drive
31-100GB: 128GB Flash Drive
100-500GB: 500GB External Hard Drive
500+GB: 1TB+ External Hard Drive
How to Restore From the Media Restore Drive
Once you receive the physical media you will want to connect it via USB to the computer you're restoring to and use the Mozy Restore Manager to decrypt and restore the files. Since your files are being sent securely, they'll be encrypted during transit with a special restore encryption. You will be emailed a restore key in order to allow you to decrypt the files.
Good news, the drive you receive with your media restore is yours to keep! After you finish restoring your files from the physical media, you can keep them on it as a backup or wipe it out and use it for whatever else you'd like. It's yours to do with what you'd like and you do not have to send it back to Mozy.
That concludes our series on Best Practices for Web Restores. If you missed the previous parts of this series, see them here:
Hey, but don't worry. Join us next time (Wednesday, February 15th) where we are going to discuss the best practices for doing a restore via the Mozy software on your computer instead of via the web. Also, if you have any questions, concerns, or ideas for future blog posts-please leave them in the comments below!