May's Webinar: How long does my data stay on Mozy servers? This months webinar on 05/31 will look at the recent changes to the Mozy retention policies which gives users access to older versions of files for longer. Register today!
Looking for Support? Create a new post with your question and our community members and moderators will be happy to help answer it for you!
Compressed Archive restores are web restores that you decide to have returned to you in a compressed archive/zipped folder. When you request a Compressed Archive Restore through the Web Restore method, it will build the requested files on the back end and email you when they're ready to download. When you download them, you'll be downloading a zipped/compressed folder that will need to be decompressed/extracted once on the computer.
Click on Search/List Machines from the left hand menu under Users
Click on the machine name you'd like to restore from
Click on Restore Files from the upper right hand corner of the machine panel that loads below
Click on your username from the upper right hand corner
Select Event History from the drop-down menu
In the Event History, click on the restore that says it's Ready for Download
Click on the Download Restore link under Downloads
Save the restore if prompted to Open or Save by your browser/system
Where Downloaded Compressed Archives are Saved
The Compressed Archives download directly through your browser and will save to the location you have your browser set to save files. Typically this will be your default Downloads folder on the machine, but in some cases it may be another location you've chosen in your browser previously.
Extracting Compressed Archives
Since the files are compressed into zip files, they will need to be extracted on the machine. The extraction is done using extraction software on your machine (winzip, 7zip, etc.) or you can extract them using the Mozy Restore Manager as well.
File Types for Compressed Archives
Any files backed up from a Windows machine will be compressed with a .zip or .exe extension
.zip extension will need to be extracted using an extraction software
.exe extension should just extract when you double click on it to open
Any files backed up from a Mac will be compressed using the .tar extension
Extracting Files From Windows to Mac or Vice Versa
If you are downloading files that were backed up from a Windows to a Mac, or from a Mac to a Windows, the file types are not by default supported on those operating systems. Typically when restoring across platforms we do recommend using the Restore Manager to restore the files directly without compression, however you can use the Compressed Archives with an extraction software that allows conversion. Third-party software like 7zip (Windows) and ez7z (Mac) can typically handle the cross-platform conversion and extraction, and there are other options when it comes to products like these.
Note: Mozy does not provide support for third-party software like those mentioned above, and while they are mentioned to note that they should/can work to help with the matter, Mozy has no responsibility for them and cannot assist with them.