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Best Practices for Mozy Web Restores Part 2: Direct Download Using the Restore Manager

Using the Restore Manager is our recommended method of restoring, especially for larger downloads or when you many files selected. It allows the files to download from your account to the computer through the Mozy Restore Manager instead of through your browser's downloads, and it helps maintain the integrity of the download even if you lose connection-ensuring you can pick back up where you left off instead of starting over.


To Restore Files Using the Restore Manager

  1. Log in at
    • For MozyPro users, continue to step 2
    • For MozyHome users, skip to step 5
  2. Click on Search/List Machines from the left hand menu under Users
  3. Click on the machine name you'd like to restore from
  4. Click on Restore Files from the upper right hand corner of the machine panel that loads below
  5. Click on Devices from the left hand side of the Web Access screen
  6. Select the files you'd like to restore



  1. Click on the Actions Pane Button in the upper right
  2. Select Large Download Options from the Actions pane
  3. Give your restore a name (this is for your own records)


  1. Select the radial button next to Recommended: Download using the Mozy Restore Manager
  2. Click Next


  1.  Click on Download the Mozy Restore Manager in step 1
  2. Follow the prompts to download and run the installer for the Restore Manager


  1. Once it's installed, return to the same window you have open and click the Begin Download button to download the .mzd
  2. Open the .mzd file with the Restore Manager



  1. Decide where to save the restored files
    • Preserve Original Locations: This options will attempt to send the files back to the same locations on the computer as the file was originally backed up from. Note: If the file structure or User folder/name on your new computer is not the same as the old computer, it will recreate the old file structure to preserve the original locations.
    • Select a New Location: This will open a browser window for your computer and prompt you to pick a location.
  2. (Optional) If you're worried about duplicate files in the locations you've chosen, check the box to Overwrite existing files
  3. (Optional-MozyPro Only) If you used the VSS backup sets to back up (and are now restoring) files like SQL and Exchange, check the box to Enable VSS restore
  4. Click Next
  5. Confirm the details of your restore and click Finish

The restore will now run through that Restore Manager. Make sure the Restore Manager stays open and running until the restore finishes. If you close the Restore Manager, it will stop the download and you will then need to reopen the Restore Manager to resume the restore.


How Long it Will Take to Download

The restore time is going to be based on many things in combination with each other. Here are a few things that affect how long the restore will take:

  • The size of your restore: The bigger the restore, the longer it will take to download
  • The amount of files you are restoring: Your computer has to process and save each file to it's location on the harddrive, many small files can sometimes take longer than a few large files
  • Your computer's processing speed: Since it has to process each file, the speed of your processor and the available RAM at the time will alter your restore speeds
  • Other programs running on the computer: Even if your computer has a fast processor and lots of RAM, other programs and services running on the machine will have some of those allocated to them and may affect the speed of the restore
  • Your ISP download speed: Not sure what your ISP download speed is? Try running a speed test! (Keep in mind that your speeds will likely fluctuate and that report will show the best speed you received during the time of the test. Your ISP may tell you that you have a certain amount of Mbps, but that is based on their optimum speed tests as well and may not be 100% accurate)
  • Bandwidth in use: Anything running on your computer that is using bandwidth and anything running on any other computers that are sharing the same bandwidth/network connection as the machine in question

A Few Tips to Improve the Speed of Your Restore

  • Limit running other programs on the computer
  • Limit using other internet-extensive programs on the computer or on any computers/devices on your network (this includes TVs and mobile devices that are connected to your network in order to stream video or music, download files, etc.)
  • Avoid interrupting the download
    • Disable sleep mode/standby until the restore finishes
    • Avoid rebooting or turning the machine off until the restore finishes
    • Keep the Restore Manager open and running 

When the Restore Completes




The restore will now run through the Restore Manager. You will know when the restore is complete when the bar across the top is full and it says "


Where You Will Find the Restored Files

Since you were prompted to choose where to restore the files (step 16 above) the files should be there. However, if you chose to Preserve Original Locations and the files aren't where you think they should be, see: Where to Find the Files Restored Through the Restore Manager




You can also click on Show Details in the restore manager window to see more information about the restore and where the files were saved on your machine.




The details screen will show you the file path of where the files were saved to so you can easily locate it again. You can also right-click on a file location there and select Show in Explorer (Windows) to open the file location directly through the computer.


The restore should then be complete, and you're free to move your files or open/edit them as you please.


Don't forget to come back Wednesday, February 8th where we'll discuss restoring via the web using the Compressed Archive feature. If you missed last part 1 of our Web Restore Best Practices regarding Instant Downloads, make sure to check it out HERE.

Community Manager


@angelag - Incredibly informative and useful restore steps! 

Be sure to check out our blog section on Mondays and Wednesdays for new best practices information over the month of February! 





This is another awesome blog Angela!  The Mozy restore manager is very useful for large files in the case there is a "glitch" in the internet connection which happens from time to time on any internet connection.

When there is a break or "glitch" in with the internet connection then the Mozy restore manager can resume where it left off, otherwise you would have to start a new restore and this is one good reason to use the Mozy restore manager when downloading files about 500 MBs larger depending on the quality of your internet connection.




I guess this one is the better option to download all files?

Community Manager


Hey @TerryinAZ,


Yes, this one is typically the recommended option because it can be better. There are other great options as well, but if you can do this one we typically recommend that you do.


Also, please feel free to register for the community so we can more easily reply to you. Smiley Happy




Thank you this helped me a lot. 

Community Manager




I'm so glad to hear that! Please don't hesitate to let us know if there's anything further we can assist with, and don't forget to register for the community so we can more easily reply to you and help with anything you need.  

Community Manager


For reference, all of our previous blogs and webinars can be found in the link below:


Mozy Blogs


Mozy Webinars



Overlord Level 1


Very useful Blog aritcle @angelag.


Despite being in the computer and cloud world, I have done a manual copy of your procedure details.  A copy is saved in my physical paper file folder with other stuff about "what to when something really goes wrong with the computer." 


It's a very important addition ... thanks.


Community Manager


@Wayward Glad to hear it! Let me know if you have any questions or suggestions. Smiley Very Happy

Community Manager


Community Manager


I hope this helps you download your files through the Restore Manager, and if you need any assistance don't hesitate to let us know.


If you have a moment, we'd love to get your feedback on our Community as we gear up to redesign. All you have to do is leave a comment on our Community Feedback Giveaway blog post to enter to win! Thank you so very much for being an essential part of our Community.