Community Feedback Contest Winners Announced! The Winners from the Mozy Community Feedback Contest have been announced! Did you win? See who won a $50 Amazon Gift Card on the blog today...
Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That? Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
Best Practices for Mozy Web Restores Part 2: Direct Download Using the Restore Manager
Using the Restore Manager is our recommended method of restoring, especially for larger downloads or when you many files selected. It allows the files to download from your account to the computer through the Mozy Restore Manager instead of through your browser's downloads, and it helps maintain the integrity of the download even if you lose connection-ensuring you can pick back up where you left off instead of starting over.
Click on the Actions Pane Button in the upper right
Select Large Download Options from the Actions pane
Give your restore a name (this is for your own records)
Select the radial button next to Recommended: Download using the Mozy Restore Manager
Click on Download the Mozy Restore Manager in step 1
Follow the prompts to download and run the installer for the Restore Manager
Once it's installed, return to the same window you have open and click the Begin Download button to download the .mzd
Open the .mzd file with the Restore Manager
Decide where to save the restored files
Preserve Original Locations: This options will attempt to send the files back to the same locations on the computer as the file was originally backed up from. Note: If the file structure or User folder/name on your new computer is not the same as the old computer, it will recreate the old file structure to preserve the original locations.
Select a New Location: This will open a browser window for your computer and prompt you to pick a location.
(Optional) If you're worried about duplicate files in the locations you've chosen, check the box to Overwrite existing files
(Optional-MozyPro Only) If you used the VSS backup sets to back up (and are now restoring) files like SQL and Exchange, check the box to Enable VSS restore
Confirm the details of your restore and click Finish
The restore will now run through that Restore Manager. Make sure the Restore Manager stays open and running until the restore finishes. If you close the Restore Manager, it will stop the download and you will then need to reopen the Restore Manager to resume the restore.
How Long it Will Take to Download
The restore time is going to be based on many things in combination with each other. Here are a few things that affect how long the restore will take:
The size of your restore: The bigger the restore, the longer it will take to download
The amount of files you are restoring: Your computer has to process and save each file to it's location on the harddrive, many small files can sometimes take longer than a few large files
Your computer's processing speed: Since it has to process each file, the speed of your processor and the available RAM at the time will alter your restore speeds
Other programs running on the computer: Even if your computer has a fast processor and lots of RAM, other programs and services running on the machine will have some of those allocated to them and may affect the speed of the restore
Your ISP download speed: Not sure what your ISP download speed is? Try running a speed test! (Keep in mind that your speeds will likely fluctuate and that report will show the best speed you received during the time of the test. Your ISP may tell you that you have a certain amount of Mbps, but that is based on their optimum speed tests as well and may not be 100% accurate)
Bandwidth in use: Anything running on your computer that is using bandwidth and anything running on any other computers that are sharing the same bandwidth/network connection as the machine in question
A Few Tips to Improve the Speed of Your Restore
Limit running other programs on the computer
Limit using other internet-extensive programs on the computer or on any computers/devices on your network (this includes TVs and mobile devices that are connected to your network in order to stream video or music, download files, etc.)
Avoid interrupting the download
Disable sleep mode/standby until the restore finishes
Avoid rebooting or turning the machine off until the restore finishes
Keep the Restore Manager open and running
When the Restore Completes
The restore will now run through the Restore Manager. You will know when the restore is complete when the bar across the top is full and it says "
You can also click on Show Details in the restore manager window to see more information about the restore and where the files were saved on your machine.
The details screen will show you the file path of where the files were saved to so you can easily locate it again. You can also right-click on a file location there and select Show in Explorer (Windows) to open the file location directly through the computer.
The restore should then be complete, and you're free to move your files or open/edit them as you please.
Don't forget to come back Wednesday, February 8th where we'll discuss restoring via the web using the Compressed Archive feature. If you missed last part 1 of our Web Restore Best Practices regarding Instant Downloads, make sure to check it out HERE.