Looking for support? If you have a support or account question, register for the Mozy Community, and then create a new post with your question. Our community members and moderators are happy to help answer any question you may have!
Best Practices for Mozy Web Restores Part 1: Instant Download Restores
If you only need to download one file at a time, or a few small files, the Instant Download method may be the best option for you. It is relatively quick and painless, and allows you to download one file, or a few small files, to any computer with an internet connection via the Web Restore in your account.
When to Use an Instant Download Restore
When you are restoring one file that is under 1GB in size via the web
When you are restoring a small amount of files (Under 1GB of data) via the web
Click on Search/List Machines from the left hand menu under Users
Click on the machine name you'd like to restore from
Click on Restore Files from the upper right hand corner of the machine panel that loads below
Click on Devices from the left hand side of the Web Access screen
Download the file using one of the following methods:
Click directly on the file name
Check the box to the left of the file name and click the blue Download button
The files will then download instantly to the computer.
How Instant Download Files are Downloaded
Instant Download files are downloaded directly through your web browser.
If you select one file, it will download exactly as it is with it's file name and extension exactly as it was backed up and saved.
If you select multiple files, the files will be put into a compressed folder that will need to be extracted after it downloads
Where Instant Download Files are Saved
When you download a file using the Instant Download method, it runs through your web browser's download settings and will save to the location you have your browser set to save files. Typically this will be your default Downloads folder on the machine, but in some cases it may be another location you've chosen in your browser previously.