Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Threads Date
Install missing digit... 03-19-2017
error code 2330 03-17-2017
error message 03-12-2017
Refund 03-09-2017
Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

Don't miss it-the giveaway ends on 3/27!

Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That?
Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
Community Manager


Backing up Intuit data with Mozy

We have had several recent posts that instruct on how to select your data for backup. Related to this topic is backing up Intuit data with MozyPro. While MozyPro provides several backup sets to help you select your data, it is important to understand that our default backup sets traditionally look at data that is located within default windows user profiles. As a customer, this means you can select the “Financial Data” backup set and expect it to locate your Intuit data if it is stored within your windows user profile.


For example the data for my Windows user profile would be located in C:\Users\User Name\ for Windows 7.  Sometimes the data for Quickbooks or Quicken is not located where Mozy can find it, or where you would expect it to be. The purpose of this post is to inform you of this, and assist you in making sure your data is selected for backup.


The most recent versions of Quicken store the data folder in C:\Documents and Settings\User Name\My Documents\Quicken by default. Or for Windows 7 & Vista: C:\Users\User Name\Documents\Quicken

In this scenario Mozy would be backing up your Quicken data if you had selected the “Financial Data” backup set within MozyPro.  This is because the backup set searches the user profile.  In some circumstances your Intuit data folder may be stored outside of your user profile. This can happen if you chose a custom location for your data folder when you installed Quicken, or if you were upgrading from a previous version of the software.  See the following statement from Quicken’s website:


Quicken stores your Quicken folder in C:\Documents and Settings\User Name\My Documents\Quicken by default. If you installed this or your previous version of Quicken to another location, Quicken leaves your Quicken folder in the location you specified until you reinstall Quicken and specify another location.”  Source:


The default location for QuickBooks data files is not your normal Document folder. QuickBooks configures the location of your data files to a location that is easily shared in the event that you are using a multi-user version of the application. The default location for these data files is shown below:


Windows 7 & Vista
C:\Users\Public\Documents\Intuit\QuickBooks\Company Files


Windows XP
C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files


In summary, because the data folder for Quickbooks or Quicken is not always located within the user profile, it is important to confirm that MozyPro is backing up your Intuit data files.  The easiest solution is to open the MozyPro settings window and navigate to the “File System Tab”.  Find the folder that contains your Quicken or Quickbooks Data, and make sure you see a check-mark next to it. 




Remember, you might find your data located in the C:\Users\Public profile which is not included in the “Financial Data” backup set.  For this reason you would want to select that data for backup under the “File System” tab.




Sage ERP X3


I've been using Quickbooks for year, but I am not confident on Quicken untill now. I will look forward and get more information for this. Thank you for sharing..




Great post, between Quickbooks and Quicken I am also confident in Quickbooks, It makes my work more easier and faster than quicken. Regarding with hosting Quickbook hosting here is our new Sage ERP X3.


Tina Staton


Great article - really helped.




Great article, between Quickbooks and Quicken I prefer Quickbooks. We also do hosting for Quickbooks and Quicken QuickBooks Hosted


Renate Winklareth


I can see that all my profile data is backed up. However my harddrive has been corrupted and I downloaded my files on

Mozy but I can't get the Intuit files in the financial seciton to download.

could you help me please?

thank you