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A Tour of the MozyPro Admin Console - Part 2: Users & Machines

Continuing our detailed tour of the MozyPro Admin Console, today we're going to go into depth on viewing information regarding Users and machines in the MozyPro Admin Console. If you missed part 1, catch up HERE.


Note: Before we get started, it's important to note that not all Admin Consoles have the same options available. Depending on the type of account you have, you may have different options available or unavailable to you in your Admin Console. If you see something shown in this post that you don't have, but would like to, please contact our MozyPro Sales team to see about getting it added to your account.



The Users Section

The Users Section will be availabe to nearly all MozyPro accounts, and it's how you manage the Users and their log-ins, machines, etc. on the account. This section includes the following:


  • Search / List Users - Access to view and find Users
  • Search / List Machines - Access to view/find Machines
  • Add New User - Takes you to the section where you can add a new User to your account



Search/List Users

Here you can search and/or view your users, as well as some basic information regarding them, including the following. All of these columns are clickable so you can view them in ascending or descending alphabetical order. You'll also see page numbers if there are enough users to warrent separating them into pages, and an Export to Excel (CSV) link in the top right that allows you to export the list of users to a CSV file which you can then open in Excel (or another spreadsheet software) to view and sort the users there.


  • External ID - If you've set up an External ID it will be listed in the first column
  • User - The email (which is the username) for the User
  • Name - The name of the User
  • User Group - Which Group the User belongs to
  • Sync - Shows whether Sync is enabled or disabled for the User
  • Machines - Lists how many machines the User has set up
  • Storage - Lists the amount of storage the user has access to
    • Shared indicates that the user is sharing storage with the other users in the group they're assigned to
  • Storage Used - Lists how much storage the User has actually uploaded and used
  • Created - The date when that user was created
  • Backed Up - The last time the user's machines backed up successfully



Searching Users

When searching the users there are a few options available to you.


  • Search - Here you can input the username you're looking for, unless you have "Full Search" enabled, you must have the full username/email in order to search for it
  • Filter - This allows you to filter your Users by their statuses, including:
    • Active Users - Searches only within the Users marked active on your account
    • Inactive Users - Searches only within the Users marked Inactive
    • Suspended Users - Searches only within Users you've suspended
    • Canceled Users - Searches only within Users you've marked as Canceled
    • Deleted Users - Searches only within Users you've deleted
    • Backed Up Within 24 Hours - Searches only withing Users who've backed up Successfully within the last 24 hours
    • Backed Up Within 1 Week - Searches only Users with successful backups in the last week
    • Backup Over 1 Week Old - Searches only Users who have not successfully backed up in the last week
    • Never Backed Up - Searches only Users who've never had a successful backup
  • Full Search - Checking this box allows you to do searches on partial information, meaning you can enter part of an email or a User's name in the Search filed (this does make the search slower)



The User Details Panel
If you click on the email/username for the User, it will load the User Details Panel where you can view and edit details for that User. The basic details you can find here include:


  • The User ID - Used internally to identify the User
  • External ID - The option to set up an external ID for the User (like an employee ID)
  • Name - The name of the User
  • Created - The date the User was created
  • Created from - The IP address that created the User
  • User Group - The Group the User belongs to
  • Install Region Override - Allows you to change the country where the User is locate
  • Storage - Shows how much storage is used and how much is available
    • Buy More - Links to the Change Plan section to buy more space
    • User Storage Limit - Allows you to set a maximum limit to how much space they can use
  • Devices - Shows how many licenses are used and/or available
  • View Product Keys - Lists the licenses available to the User
  • Machine Info - At the bottom of the screen is machine information with some information regarding the computer(s)
    • Device - The name of the machine
    • Storage Type - Whether it's a Server or Desktop machine
    • Used/Available - The space used and the space available
    • Device Storage Limit - Allows you to set a limit per each device as well
    • Last Update - Shows when the last backup ran successfully for that machine
    • Action - Actions you can take regarding that machine
      • Folder IconFolder Icon - Takes you to where you can restore files
      • Trash Icon Trash Icon - Deletes the computer and all of its backed up files

In the upper right corner of the User Details panel, you also have these options:


  • Delete User - Deletes the User, their machines, and all backed up files associated with them
  • Change User Password - Allows you to change the User password (used for restoring and installs)
  • Change User Email - Allows you to change the User email/username
  • Log in as User - Allows you to "act as" the User and see what they see when they log in (if you have a subdomain set up)
  • Allow Re-Activation - Sets the User password to NULL so they have to reactivate
  • Expire Mobile Access - Logs the User out of the mobile apps so they have to re-log in
  • Send activation email again - Sends the activation email again in case they didn't receive it the first time



Search/List Machines

Much like the Search/List Users option, Search/List Machines can be searched and filtered as well. It also shows you a few different categories in relation to the machines, instead of the Users. Those include:


  • External ID - If you have set up an external ID for the machine it will show here
  • Machine - The name of the computer that's backing up (pulled directly from the computer's OS)
  • User - The email/username that the machine belongs to
  • User Group - The group that the machine belongs to
  • Storage Used - How much space/storage the machine has used/uploaded
  • Created - The date the machine was added to the account
  • Last Update - The date of the last successful backup
  • Backed Up - The time since the last successful backup



The Machine Details Panel

If you click on the Machine name, it'll load the specific details for that machine. This shows you a few different things, such as backup history information and restore history information.


Along the top of the Machine Details panel you'll see machine information such as:


  • ID - The internal ID of the machine
  • External ID - The external ID of the machine (if set) and the option to change it
  • Owner - The username/email that the machine belongs to
  • Space Used - The amount of space used/uploaded from the machine
  • Last Update - The time since the last update
  • Encryption - Default/Custom - Default means you're using Mozy's default 448 Blowfish encryption, while Custom means you've set a custom encryption key for that machine which you are responsible for maintaining/remembering
  • Client Version - The version of the Mozy Client (software) that is currently installed on the machine
  • Product Key - The Product Key associated with that machine and whether it is Server or Desktop

In the Backups section you'll also see information regarding the recent backups, it lists information on specific backups and the columns include:


  • Start Time - The time that backup started
  • Type - What type of backup it was (Local, Automatic, Scheduled, Manual, etc.)
  • Duration - How long the backup lasted
  • Result - Whether it was a Success or failed, if it failed it'll show an error message in this column
  • Files - The amount of files that were selected and scanned
  • Size - The size of the backup in bits
  • Files Encoded - The number of files that were encoded and prepared for transfer
  • Size Encoded - The size of the encoded/prepared files
  • Files Transferred - The amount of files that were actually uploaded/backed up
  • Size Transferred - The size of the files (combined) that were uploaded/backed up

In the Restores section you'll see specific information on any restores that have been run from the web, including:


  • ID: The internal ID for the restore
  • Date/Time Requested - The date and time the restore was requested
  • Date/Time Finished - The date and time that the restore finished building and was ready for download
  • Files Retrieved - This will show the number of files that were retrieved and built out of how many files were requested
  • Size - The size of the restore
  • Status/Download - Shows whether the files are ready to download or have been downloaded, etc.



Add New User

The Add New User section is where you'll go in order to add a User to the account.


When adding a new user there are three steps. We'll discuss each step individually as we walk through how to add a new user to the account via the Add New User screen.




Step 1 - Choose a Group

The first step is to choose a group, which defines where the User will be assigned to. If you don't have multiple User Groups set up on your account you'll just select the default user group from the drop down. If you do have different groups, you'll want to select the group you want that User assigned to from the drop down.


You're also given the option to Add New Group (if you have User Groups Enabled) in case you want to create a new group, or to Import Users from CSV which allows you to set up a CSV file with the User(s) information to upload instead of creating the User(s) manually.




Once the group is selected, the step will turn to a green checkmark to indicate you are ready to move on to step 2, and the screen will list the available storage and device licenses. Here you'll also be given a link to Buy More which will redirect you to the Change Plan section so you can increase your storage or licenses.




Step 2 - Define Profile

In step 2 you'll set up information about what kind of User it will be. You'll have the option to change the following information:


  • What Type of User? This drop down allows you to differentiate between Server or Desktop Users
    • Server - Allows the machine to backup Server operating systems and Network Attached Storage (NAS) devices
    • Desktop - Only allows the machine to backup standard non-Server operating systems and locally attached drives
  • Storage Limit (Optional) - If you want to set a maximum amount the user can attempt to upload enter a number here, otherwise it will just allow the User to pull from the shared storage as much as it needs to
  • How many devices can this user backup? - You'll need at least 1 in this field, but if the User plans to add more you can increase this total as needed
  • Install Region Override - This drop-down allows you to override the country/location for the User's machines, and should only be changed if you are fully sure you need to do this



Step 3 - Enter User(s)

This is where you enter the actual user information for the User(s) you'd like to add. You'


  • Username - The name of the User (for your own organizational purposes)
  • Email - The email address for the User, which will be their log in username
  • + - Allows you to add another user's information to that group/same set up before saving
  • Send users instruction email - Checking this box sends the User(s) an email with instructions on how to install Mozy and set up a password, uncheck this if you want to control all of that yourself
  • Add User(s) - Saves/completes adding the User(s) you've set up here

Hopefully this has helped you understand more about searching Users and Machines, as well as viewing their information and setting them up properly. If you'd like more information regarding this, I recommend checking out the Users section of the Admin Guide or one of the following articles:


Don't forget to come back on Wednesday as we'll dive further into the Admin Console and discuss some other sections of the left-hand menu and what to do with them. See you then!


Have any questions? Want to leave some feedback or suggest a new topic for a future blog? Leave it in the comments below!

Community Manager


@angelag - Awesome job Angie!

Community Manager


All of our previous blogs and webinars can be found in the link below:


Mozy Blogs


Mozy Webinars





This is one of my favorite bogs just because I'm always repeating information to our customers found in this blog that all our Mozypro customers have access to and some of which our Mozyhome customers have access to as well as it pertains to each account.


@angelag !!!

Community Manager


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Thank you for using the Mozy community!

Community Manager


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