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MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
A Detailed Tour of the Mozy Settings on Windows - Part 3
Today, in the last installment of the Mozy Windows Settings tour, we're talking about the History tab and the Restore tab. If you missed it, or if you need help accessing the settings, check out Part 1 and Part 2 to read up on the rest of the tabs in the Windows settings.
The History Tab
The History Tab is the best place to check for information on how your backups are happening and the details of your recent backups and what files were uploaded/removed/etc.
The Top Panel
The top panel in the History tab lists details of all the recent backups. Here are the columns and what they can tell you:
Start Time: The time the backup started
Type: Tells you whether it was a Local backup, Automatic backup, Scheduled backup, Manual backup, etc.
Duration: Tells you the length of the backup
Result: Tells you whether the backup was a Success or not, and if not what the error message received was (which will be a clickable link that can take you to the online documentation regarding that specific error)
Files: The number of files uploaded
Size: How large the backup was
Files Encoded: How many files were encoded
Size Encoded: The size of the files encoded combined
Files Transferred: The size of the files actually uploaded after encoding
Size Transferred: The size of the files transferred during that specific backup
The Bottom Panel
The bottom panel gives you more details on individual backups. To make it show files, click on the Start Time of the backup you wish to see details for. That selects it, and loads the file details down below. Here are the columns and what they tell you regarding that as well.
File: The name of the file that was changed during the backup
Path: The file path/location of the file in your system
Patch Size: The size of the file patch that was uploaded
Encoding Time: How long it took to encode the patch
Transfer time: How long it took to transfer/upload the patch
Transfer Rate: The speed with with the file was uploaded
Other Details: Any specific details regarding the files-if there was a problem with the file it'll be reported here, or if it shows Removed (restorable for XX days) it means it was marked for deletion during this backup and it lists your data retention time on the file
If you click Clear History in the bottom right-hand corner of the History tab, it will wipe out all of the details for recent backups in in the history tab.