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angelag
Community Manager

(1183)

3 Easy Things to Check Right Now for Your Mozy Account

If you'd like to make sure your backup is on track, and that it stays that way, there are a few important things to take a moment and check. These are good things to check regularly to ensure things keep running smoothly and you don't find yourself in a bad position should you lose the machine and/or data.

 

shutterstock_206116657.jpg

 

Check Your File Selections

 

Here's the biggest question to ask yourself:

 

Is everything you want backed up selected properly? Are you 100% sure?

 

Probably the one issue above others that we hate to see most, is when people didn't have everything they need properly selected, and then their machine crashes and that data is lost to them. It happens more often than you think, and it's heartbreak every time.

 

Double-Check Your File Selections

 

For that reason, it's so very important to make sure you have all of your files properly selected, and even if you had them all set up properly at one point, it's always best to check every now and then to make sure you're not missing something new that's been added or no changes have occurred.

 

For detailed instructions on how to select your files, see:

 

 

Note: Pay close attention to the instructions regarding the color of selected boxes/dots when selecting. They do make a big difference in how things are selected.

 

Check Your Billing

 

Another thing to double check is that your billing is up to date. Maybe you've gotten a new card and it hasn't been input into Mozy yet, or it's been a few years since you entered a card into the system and you may have forgotten a previous update to your card that needs to be updated. Either way, making sure you have your billing all updated can really save you some hassle when your renewal comes up and Mozy tries to bill you for another term of service. Not having an up-to-date card in our system could result in your account being suspended, and worst-case, if it continues to remain un-billed it could be deleted entirely.

 

For detailed instructions on updating your card, see:

 

Check Your Backup History

 

Another thing you should be regularly checking is the backup history to see how backups are progressing on your machine. You could have a problem that you've missed, or Mozy could have been disabled/removed without you knowing, so make sure to double check that your backups are occurring often so you can reach out to Support if you need help.

 

For help checking that your backups are working, see:

 

Need Help?

 

Don't forget that Mozy has technical support available 24/7 in order to help you make sure and keep your account up to date and running properly. Don't hesitate to contact support if you'd like someone to help you check that backups are working, or if you find a problem with your backups and/or account. We're always happy to help!

 

Have any questions? Concerns? Want to suggest a feature for a blog post? Please leave them in the comments below!

Comments
ShawnL
Community Manager

(617)

@angelag - Great reminder! Thanks!

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ShawnL
Community Manager

(617)

All of our previous blogs and webinars can be found in the link below:

 

Mozy Blogs

 

Mozy Webinars

 

Should you have any questions, please let us know in the comments.

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finnias

Visitor

Thank you I couldnt find where to update my card!

JaredG
Moderator

(648)

Periodically checking your backup history can play a major role in data loss prevention.  

 

Angela thank you for posting another great blog! 

ShawnL
Community Manager

(617)

@finnias

 

I'm so glad to hear that this article helped you! Please let us know if there are any additional questions we can help answer for you!

 

Thank you for using the Mozy community!

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angelag
Community Manager

(1183)

@finnias,  

 

So glad this helped you!

 

Don't forget to register for the Mozy Community so we can more easily reply to your comments/questions!

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ShawnL
Community Manager

(617)

To our current and future visitors, you are currently able to post on blogs without registering, however we are unable to see your account details or email you with an update about your question or comment without being registered in the community. Please consider registering for the Mozy community before posting on a support question on the blog, especially if the question is urgent. Registration is easy and the steps can be found in the link below:

 

Mozy Community Registration

 

Once registered, we can more easily access your account and backup information which will allow us answer your questions more accurately. In addition, we can easily create a support or billing case for you should we need to take the issue out of the forums. 

 

Thank you for using the Mozy community!

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ShawnL
Community Manager

(617)

If you have a moment, check out the latest community contest and tell us your personal story of a time when Mozy was really there for you. We want to hear about that time you thought all was lost, but luckily you had Mozy backup to restore your files. Leave your personal story in the comments below for a chance to win. All you have to do is leave a comment on our Community Feedback Giveaway blog post to enter to win $50!

 

Community Contest

 

Thank you so very much for being an essential part of our Community.

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