Latest from the Blog: Trending KB Articles This Week Check out the articles that are popular this week, and some other information and articles that can help you find further resolution if you're experiencing these issues.
Looking for Support? Create a new post with your question and our community members and moderators will be happy to help answer it for you!
We maintain about 130 laptops with MozyPro on them and all is fine for the most part. However, in the past month or so, two of the laptops have "disappeared" from Mozy. Other than manually deleting a laptop via the Admin panels, is there any other way a device could be removed? I have the rights to do so, as well as a few (5) others. Could a laptop user accidently delete themselves from the "system"? I didn't think that they could.
The two that have "disappeared" were being backed up on a regular basis, but then all traces of them were gone. If I query the names, they can not be found...so all previous backups are gone.
So, the only I question I have is...in what ways can a device be deleted?
Sorry for replying so late...Mozy Admin is a secondary "job" and I have busy elsewhere. This is kind of a moot point at this time as our Service Desk did re-install MozyPro on the laptops that "lost" it. Our Service Desk personnel are secondary Admins also and I'm thinking that one of them, who is somewhat new to Mozy, may have accidently deleted a machine instead of a re-activation. Since this happened a while ago and things are good now, I'm going to accept this as a solution. Hopefully, we have seen the last of these.