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BMitzel
Student
(0)
Solved (Go to Solution)

Missing Delete button for removing user accounts

Hello I am trying to clear out users accounts from our Mozy enterprise console and the delete button what used to be there is missing.  Thought it was a weird glitch with IE so tried in chrome and have the same issue. The delete button that is usually in the upper right corner of user information tab is no longer there to delete the account. Anyone else having this issue?

 

Please let me know

 

Thank you

Brad MItzel

 

 

 

0 Reps
ShawnL
Community Manager
(146)

Re: Missing Delete button for removing user accounts

@BMitzel

 

I am going to get with our senior support agents and see what information we can find for you on this. Once I have some additional information I will update you right away.

 

Thanks!

Shawn

Shawn L.
Community Manager
0 Reps
PTNubs
Moderator
(154)
Solution

Re: Missing Delete button for removing user accounts

Hi @BMitzel

 

Because your account is using a FedID authentication with an LDAP Push, the manual create and delete options for users are removed from the Admin Console.

The manual addition or removal of users is done via provisioning in your Active Directory, which would then get pushed via the LDAP connector to Mozy and update accordingly.

 

If you have further questions or issues with the LDAP Push, please contact Support.


Peter M
Community Moderator
ShawnL
Community Manager
(146)

Re: Missing Delete button for removing user accounts

@BMitzel

 

Was your question answered with the information provided in this thread? If so, please mark the response by clicking on the Accept as Solution button.

 

Please let us know if you have any additional questions and we will be glad to help!

Shawn

 

Shawn L.
Community Manager
0 Reps
Tyler_W
Moderator
(50)

Re: Missing Delete button for removing user accounts

@BMitzel

 

Did @PTNubs answer, help answer your question? Is there anything else we can assist you with?

Tyler W.
Community Moderator, L1 Team Lead
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AngelinaS
Moderator
(220)

Re: Missing Delete button for removing user accounts

@BMitzel   Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

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