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paj
Warrior
(8)
Solved (Go to Solution)

How do I put someone on stop or hold when they haven't paid?

Hi there, hope you can help. I have a customer who is late in payment and need to put their backups on hold/stop. Is there an easy way to do this without accessing their computers remotely?

 

Many thanks, Dave.

AngelinaS
Moderator
(220)
Solution

Re: How do I put someone on stop or hold when they haven't paid?

@paj   You can suspend a user's machine, or the entire User group from within the Mozy Admin Console of a MozyPro account as per http://support.mozy.com/articles/en_US/FAQ/How-to-Suspend-a-computer-on-your-account  This way, the backups will stop, but the accounts will still remain on your account until either the payment is worked out, or you decide to remove them from the account.  Removal of a user/machine will delete all backed up data from the Mozy servers.

 

If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

JaredG
Moderator
(454)

Re: How do I put someone on stop or hold when they haven't paid?

@paj

 

The solution Angelina provided should work for you.  Were you able to suspend the computer for backup?

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
angelag
Community Manager
(320)

Re: How do I put someone on stop or hold when they haven't paid?

Hi @paj!

 

We haven't heard back from you in a while, and we're hoping this means that your issue is resolved and you have been able to complete you task with @AngelinaS' solution. Since it's been a while, I'm going to go ahead and mark this thread as solved. If you need any further help, please don't hesitate to let us know, create a new thread, or contact support. Smiley Happy

Angela G.
Community Moderator/Technical Support
0 Reps
paj
Warrior
(8)

Re: How do I put someone on stop or hold when they haven't paid?

Many thanks for this solution. I missed the emails as they were in a separate account we use mainly for reporting.

ShawnL
Community Manager
(146)

Re: How do I put someone on stop or hold when they haven't paid?

@paj - You're welcome! Please let us know if there are any additional questions we can help answer for you. 

 

Thank you for using the Mozy forums!

Shawn L.
Community Manager
0 Reps