Re: How do I put someone on stop or hold when they haven't paid?
@paj You can suspend a user's machine, or the entire User group from within the Mozy Admin Console of a MozyPro account as per http://support.mozy.com/articles/en_US/FAQ/How-to-Suspend-a-computer-on-your-account This way, the backups will stop, but the accounts will still remain on your account until either the payment is worked out, or you decide to remove them from the account. Removal of a user/machine will delete all backed up data from the Mozy servers.
If this helped you, please like the response given and press Accept as Solution.
We haven't heard back from you in a while, and we're hoping this means that your issue is resolved and you have been able to complete you task with @AngelinaS' solution. Since it's been a while, I'm going to go ahead and mark this thread as solved. If you need any further help, please don't hesitate to let us know, create a new thread, or contact support.