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kmanorek
Warrior
(5)
Solved (Go to Solution)

Exclude Invalid files from backup sets

It would be a nice feature to be able to exclude files and/or folders containing invalid characters in the Mozy Enterprise Portal Client Configuration instead of only locally on the user workstation.  Any chance this can be added to a future client release?  

Currently these files are not backed up and while all other valid files are saved, the backup status shows as failed.  This doesn't give a clear picture of why it failed and skews reporting.

PTNubs
Moderator
(154)

Re: Exclude Invalid files from backup sets

@kmanorek

If you know which characters you are having some files failing with, we can show you how to make a backup set rule from the Client Configuration to exclude those files.

 

Please contact Support and we can walk you through the steps to make that rule.

Thanks.


Peter M
Community Moderator
0 Reps
ShawnL
Community Manager
(146)

Re: Exclude Invalid files from backup sets - Status changed to: Need More Information

 
Shawn L.
Community Manager
0 Reps
ShawnL
Community Manager
(146)

Re: Exclude Invalid files from backup sets

@kmanorek - For information on contacting support, please see the link below:

 

 

What are my options when I need to contact support?

 

Thanks!

Shawn L.
Community Manager
0 Reps
ShawnL
Community Manager
(146)

Re: Exclude Invalid files from backup sets

@kmanorek - Did you need any additional assistance with this request?

Shawn L.
Community Manager
0 Reps
kmanorek
Warrior
(5)

Re: Exclude Invalid files from backup sets

I have posted comments twice in this thread but they never appear. What am I doing wrong? If this one works than maybe I wasn't logged in... let's see.
0 Reps
kmanorek
Warrior
(5)

Re: Exclude Invalid files from backup sets

Ok let me try posting again. I have already contacted support and was given the information related to creating a "contains" rule in the client but not on web portal in the Client Configuration Backup Sets. There is no "contain" option only include/exclude. This is what I'm looking for, the ability to use this option in a backup set, not the individual client. Unless there's a way to configure it during the Mozy client install or using a script. Thanks
0 Reps
PTNubs
Moderator
(154)

Re: Exclude Invalid files from backup sets

@kmanorek

 

From the web portal, you will use an include rule to have the backup set capture the files in question.

After you set the rules, there is an option to "Exclude from the final backup set."

Make sure that is checked. That will tell the backup set to capture those files and NOT back them up.


Peter M
Community Moderator
0 Reps
ShawnL
Community Manager
(146)

Re: Exclude Invalid files from backup sets

@kmanorek - Did @PTNubs suggestion help?

Shawn L.
Community Manager
0 Reps
ShawnL
Community Manager
(146)

Re: Exclude Invalid files from backup sets - Status changed to: Need More Information

 
Shawn L.
Community Manager
0 Reps