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I see I can configure a bunch of reports, and one of them is a sort of "trouble" report that can be configured to show machines that haven't backed up to Mozy.com in X days.
That's almost what I want. But here's the problem: There's no way to set it up so that it only emails me if there's a problem. As is, right now it's going to email me every night, and when there's no issue it's going to email me an empty table.
Not to put too fine a point on it, but that's just silly. I get lots of automated email. Anyone with any sys admin responsibilities does, so *very quickly* most of us realize that the right thing to do is configure fairly infrequent but periodic status updates (weekly or monthly) plus much MORE frequent checks for problems that email ONLY if there's a problem.
Mozy appears to think I need an email no matter what. This doesn't work for me. Please address it. I want to know an overall status every week, but I want to know immediately if a machine is having trouble, and I want to do it without Mozy blindly firing off empty reports every night. Please help.
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chetman - We are aware of this and I have personally requested an enhancement which is currently in the hands of our developers and I do not have any further updates on it as of yet.
I second the motion.
An alert should contain information of substance.
I thought I'd finally found one actually useful report, and then got this. Talk about crying wolf!
An admin can have dozens of servers sending alerts. TG all my other server apps can be set just to report problems of any type (such as the previous Mozy Mac build simply not even attempting to backup) .
Begin forwarded message:
Machines that haven't been backed up in the last 1 day:
Machines using over 90% of their quota:
Enhancement requests have no guarantee of making it into the product. When the next build is being put together (whether it is the client or the admin console etc) We look at any bug fixes that need to be implemented then look at the enhancement requests made and see what we can put in. The particular request you have made has been made by other users so it has a higher chance of being programmed in. However if the feature gets added there is no way of giving you an ETA as we do not know what features are going to be added with each version until just before release.
I'd like to chime in, too.
I really don't like getting empty warnings!
I also like the "email beta alerts" because, when the info is in the body of the email, they are very quick to assess.
Getting an alert that says nothing until I open the attachment in Excel only to find out it still says nothing, eats up a lot of time and energy and that is frustrating. Even that procedure would be o.k. if only I could filter the email alerts to some threshold such as 3Gb storage space remaining before an alert is sent.
Thanks for your attention. This is important!
We've been promised improvements to the new reporting system for months. Not only are there no improvements to the new reports, the Email Alerts appear to be ending in a few weeks.
Seriously. I reported this issue OVER TWO YEARS AGO and they can't see fit to fix it.
That's really disconcerting and irritating. Clearly, they don't give a **bleep** about this request.