We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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Change the users instruction email

Is there a way to Change the users instruction email


The mail that is sent out has no mention of my company or contact details if they need assistance.

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Re: Change the users instruction email


The service you're requesting is not available for your account. You may contact your account manager about it and find out what options maybe be available for you. Thank you for using Mozy community.



If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
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Re: Change the users instruction email




We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

Tyler W.
Community Moderator, L1 Team Lead
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