Alert: Attention macOS High Sierra Users: We are aware there may be some compatibility issues between macOS High Sierra and Mozy. Your backed up data remains protected. We will continue to provide updates as they become available.
Latest from the Blog: Thinking About Signing Up for MozyPro? Are you a new customer looking to protect your business data? Or maybe you're a MozyHome user who needs to make sure their work-related documents are protected and are thinking of upgrading to MozyPro? See why you should and how to do it in today's post...
This error occurs when the product key, entered during setup, is already assigned to another machine or is assigned to a different user group. This error will occur in the Status and History windows after installation fails.
Ensure that the email address is not already in use within a different user group. If this is the case, issue a product key from the user group where the user's email address is already in use and then activate the new device.
Dillon Mozy Senior Support Technician Sync | Linux | Restore SME