Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Announcements
Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

Don't miss it-the giveaway ends on 3/27!


Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That?
Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
dillon
Community Manager
(145)
Solved (Go to Solution)

AccountError6 - What is it?

As a support team we are continuing to provide more helpful hints and articles on common errors.  The following information is for AccountError6 found in the KB Article:

AccountError6


 

This error occurs when the product key, entered during setup, is already assigned to another machine or is assigned to a different user group. This error will occur in the Status and History windows after installation fails.

 

To resolve this issue -

 

Contact your system administrator, who must:

  1. Add a device to be available to your user.
  2. Obtain the correct key already assigned to your machine if the device has been setup previously with your user.
  3. Ensure that the email address is not already in use within a different user group. If this is the case, issue a product key from the user group where the user's email address is already in use and then activate the new device.

 

 

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0
Fryer
Moderator
(539)
Solution

Re: AccountError6 - What is it?

Thanks for the info.

-
Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support
Senior Engineer

Term and conditions
http://mozy.com/terms

Latest Download
https://mozy.com/download/
0